LH007: Service Agent

Job Description:

"General job description
Under general guidance completes the following tasks:
* Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
* Maintains and audits all records and files as assigned. Audits airway bills and records as required.
* Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities, dispatch activities and local customer service.
* May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
* High School degree/Equivalent.

Minimum Experience:
* Previous clerical or customer service experience in a service environment

Minimum Required Skills:
* Accuracy & Attention to Detail,
* Planning & Organizing Skills,
* Interpersonal Skills,
* Problem Solving Skills.
* Average general office skills required including light typing, filing and computer literacy
* Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
* Customer Service Skills,
* Product or Service Knowledge,
* Excellent communication skills.

"

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface