IT Service & Support Engineer

Job Description:

Your Role:

As part of the IT Service Operations team in the 's-Hertogenbosch office, you will work alongside your colleagues to make sure our internal IT operations are running as they should. You will help solve hardware, network, and various other issues. As well as continuing to improve our infrastructure and operations across multiple locations in Europe.

Your Responsibilities:

* Taking care of and managing the support ticket system.
* Systems administration for Windows.
* Troubleshooting of performance and network problems.
* Deployment and maintenance of physical and virtual machines.
* Responding to and remediating system and security alerts.
* Hosting and supporting Streaming / (Online) Meeting and events.
* Being the bridge between the customer (employees) and corporate teams.
* Supporting remote offices in the North-West of Europe.

The challenge ahead:

* Understanding new technology trends.
* Developing and delivering solutions to business challenges.
* Responding to the ever-evolving cybersecurity landscape.
* Delivery Center management: stock control, asset management, and hardware distribution across different locations.

Your key success factors:

* Teamplayer.
* Flexible and supportive mindset.
* Windows client and server usage and administration.
* Networking concepts, including LAN/wLAN, internet connectivity, WAN solutions and routing.
* Understanding of cybersecurity risks and a "security-first" approach.
* A customer-focused approach to understanding and solving technical and business problems.
* Ability to communicate technical concepts at the appropriate level within the IT team and with the end-users in the business.

Nice to have:

* Linux usage and administration
* Database systems, ideally with some experience with SQL Server and Oracle

Your Qualifications:

Technical Skills:

* Basic IT Knowledge:
* Understanding of operating systems: Latest Windows versions and ideally MacOS and\or Linux.
* Expertise with Android and iOS mobile phones or tablets.
* Familiarity with office productivity tools (e.g., MS Office, ActiveDirectory, Device Management).
* Hardware and Network Basics:
* Knowledge of hardware components (PCs, laptops, printers).
* Understanding of basic networking (IP addressing, Wi-Fi troubleshooting).
* Help Desk:
* Experience with our support ticketing system.

Soft Skills:

* Strong Communication: Ability to explain technical concepts clearly to non-technical users.
* Customer Service Skills: Patient, empathetic, and focused on providing a positive experience.
* Problem-Solving Abilities: Analytical thinking to identify and resolve issues effectively.

Other Requirements:

* Adaptability: Comfortable working in a fast-paced, high-demand environment.
* Team Collaboration: Ability to work effectively with local and remote colleagues and escalate issues when necessary.
* Willingness to Learn: Open to ongoing training and upskilling