IT SAP Ops Technical Lead

Job Description:

, Netherlands

Job Family Group:Information Technology (IT)

Worker Type:Regular

Posting Start Date:January 9, 2026

Business Unit:Projects and Technology

Experience Level: Experienced Professionals

Job Description:
What's the role

As IT SAP Operations Technical Lead, you will support the Principal IT ERP Ops Technical Lead to drive and build the required ERP technical expertise required to deliver platform support on the various flavors of SAP systems within the ERP SOM scope. This should support Shell in its S/4 journey by ensuring the necessary expertise supporting the existing ECC6 and BW systems in the team as well as preparing the team to support the future strategic SAP S/4 technologies including BTP.
Based on a strong track record of building a broad and profound technical expertise base on the various levels of SAP basis, ABAP, SQL OS and database management, the technical ops lead combines delivering technical solutions to complex issues with leading informal technical teams in specific areas. The topics range from deep dives and in-depth root cause analysis of problems, optimizing and tuning existing environments, analyzing and reviewing newly deployed solutions as well as assessing the technical impact from medium and large project deployments.

What you'll be doing

The IT SAP Ops Technical Lead is responsible for implementing strategy, building in-house technical expertise, and driving requirements toward managed service suppliers to ensure high-quality support services. The role emphasizes identifying synergies and best practices across ERP systems, excelling in individual delivery, and advancing Shell's technical operations capability, including innovation in operations. This position operates within Shell's ERP Integrated Support Model and adheres to ITIL service management principles.

The ERP scope consists of
* 50+ business critical ECC SAP Core systems spanning across all lines of businesses in Shell: Downstream, Upstream/Integrated Gas, Global Functions and Project & Technologies
* 10 S/4 based core systems operated for Midstream business and Global Functions

The key accountabilities are:
* Support the Operations Landscape Manager colleagues in the team in restoring the service for severe and more complex incidents caused by infrastructure, interface or performance issues. Work as a team with the global, 24x7 reach of the Shell and Eco-system organization (Suppliers, SAP etc.)
* Contribute to complex RCA's across multi-vendor and multi-disciplinary teams
* Identify strategic mechanisms for proactive identification of bottlenecks and reliability risks. Work with suppliers to deploy the agreed technologies and manage the portfolio of continuous improvements for reliable end-to-end performance
* Develop and maintain a strategy for Technical Monitoring, leveraging current monitoring tools operated internally or by suppliers as well as introducing new tools delivering extra value to sharpen the pro-active and predictive monitoring capabilities
* Define and implement the training plan to ensure developing the right SAP technical profiles in the team at every level
* Engage with managed suppliers to ensure they adhere to the defined operational monitoring Principals and to the agreed root cause analysis approach
* Provide inputs to service reviews of vendors and suppliers
* Determine and implement continuous improvement opportunities. They should be worked out individually or by composing and leading a natural team to deploy them through the complete landscape
* Provide Steer and direction on key strategic largescale projects ensuring sustainability, operability and value realization
* Participate in technical impact assessments of medium and large-scale project deployments from the start by reviewing the technical quality of the chosen product and technical design over reviewing the approach to perform the workload impact analysis to the strategy of executing the production deployment. Feed into the technical criteria for the G0-noGo sign-off of those projects

What you bring
* Extensive years of experience in SAP ERP support and operations, comfortable working with global teams and steering them; actively leads within delivery teams and grows into an organizational leader
* Hands-on technical delivery leader with consistently strong job performance metrics and proven ability to take ownership of complex technical problems, resolving them efficiently through own contributions and supplier delivery
* Deep technical expertise across a vast array of technologies, with mastery in at least 3 SAP core areas: SAP System Administration, OS Linux, SQL, ABAP and/or UI5-Fiori programming, Oracle and/or HANA database management
* Strong knowledge of SAP ERP architecture and operational processes aligned with ITIL principles, exemplifying quality design and technical writing ability and experience
* Business-focused mindset, demonstrating continued support to deeply understand associated businesses and translating technical IT solutions into business impact or value terms
* Leadership in talent development, identifying, nurturing, and growing technical talent while maintaining visible engagement in the community and discipline
* Influential communicator, with strong interpersonal, stakeholder management, relationship-building, and negotiation skills, complemented by excellent communication abilities
* Active contributor to knowledge sharing, conducting quality community and conference presentations/trainings within Shell and reading, understanding, and applying industry strategy white papers
* Solid educational and theoretical foundation, backed by strong formal education or technical background
* Committed to continuous improvement, maintaining high standards in design, documentation, and delivery while fostering collaboration and global team alignment

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.

You'll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together
* Continuously grow the transferable skills you need to get ahead
* Work at the forefront of technology, trends, and practices
* Collaborate with experienced colleagues with unique expertise
* Achieve your balance in a value-led culture that encourages you to be the best version of yourself
* Benefit from flexible working hours, and the possibility of remote/mobile working
* Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world
* Take advantage of paid parental leave, including for non-birthing parents
* Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
* Grow as you progress through diverse career opportunities in national and international teams
* Gain access to a wide range of training and development programmes

Note: As part of your application, please submit a motivation letter along with your resume. The motivation letter should outline your reasons for applying to this position and how your skills and experiences align with the job requirements. This will help us better understand your interest in the role and your suitability for the position.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Company Description:

Shell in The Netherlands

The Netherlands is one of the two founding countries of the company. Here 9,380 employees (March 2024) of more than 100 nationalities jointly work to provide the country with energy for today, for tomorrow and for you.

Energy for today

The refinery at Shell Energy and Chemicals Park Rotterdam (Pernis) - Europe's largest - is facing a cleaner future with less carbon emissions. Chemicals Park Moerdijk is transitioning to a circular future. Shell operates multiple wind and solar farms in the Netherlands. Both onshore and offshore, Shell is exploring for and producing oil and gas via the Nederlandsche Aardolie Maatschappij, NAM (50% Shell, 50% ExxonMobil). Shell is the market leader in transport fuels. Dutch motorists take 3 billion litres of fuel from 570 Shell retail stations (May 2024) annually, while thousands of Shell's own fast EV charge points and Shell Ubitricity normal charge points are being installed as we speak.

Energy for tomorrow

At the Energy Transition Campus Amsterdam (ETCA), research is conducted into low CO2 energy technologies and sustainable solutions for energy and chemicals. Near Rotterdam Shell builds Europe's biggest green hydrogen plant of the continent. From Amsterdam and The Hague, Shell Nederland leads the transition of the corporation to a more sustainable future, with 6.5 billion euros invested in solar panels, wind farms, green hydrogen, sustainable aviation fuel, EV charging and other groundbreaking solutions for the future.

Energy for you

Even after the company HQ moved to London in January 2022, Shell's commitment to the Netherlands remains very strong. The Hague still housing the headquarters of three of Shell's business divisions, and Rotterdam stays a key trading, marketing and sales hub for Shell products. Combined Shell in the Netherlands works to bring its wide range of energy products as close as possible to you as an energy consumer. This includes a Shell Impact Fund to make the energy transition closer to people with financial challenges, this includes EV chargers on the corner of your street via our daughter company Ubitricity and this includes keeping the country warm in winter with Liquid Natural Gas.

-

DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer