Sales Manager

Job Description:

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?
Because we are looking for a Sales Manager!

Your MINDSET:
· A team player with a good portion of personality;
· Enthusiasm and a hands-on mentality;
· A true representative of the company to (potential) clients, the public and other external sources;
· A team player with a hands-on mentality and a love for selling;
· A true support for our events clientele during the entire process;

What does the ROLE entail?
* § Functioning as an expert within the allocated sales segment (MICE)
* § Define and implement sales action plans related to different costumer segmentation (Groups, Meetings & Events) to achieve hotel's financial target and increase market share;
* § Pre-qualify and prospect businesses opportunities from new accounts; while using a creative selling approach
* § Knowledgeable in Revenue & Yield Management and the overall hotel business mix ;
* § Make business decisions with a data-driven approach;
* § Understands how different segments impact each other, and has the ability to create tactics/give recommendations on different markets and segments;
* § Establish and maintain strong relationship with the established clientele and constantly explores into new business opportunities;
* § Ensure systematically and efficiently calls on allocated accounts within location and reports findings and opportunities to the Cluster Director of Sales;
* § Establish strong contacts to source for information in regard to market, competition and clientele updates;
* § Plan and make sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities;
* § Carefully plan sales calls into defined objectives;
* § Ensure professional sales calls as per Hyatt Sales Trainings;
* § Ensures a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;
* § Entertain and conduct hotel inspections to clients whenever required;
* § Meet and greet VIP guests upon arrival/departure;
* § Entertain and conduct hotel inspections to relevant representatives/delegates whenever required;
* § Liaise and work closely with the related operation departments ensuring guest's requests and expectations are being met;
* § Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, ensure that the necessary follow-up is conducted in a timely manner;
* § Ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times;
* § Maintain complete and supported records in all Hyatt systems of all sales activities, agreements, contracts and quotations for the hotel;
* § Establish an efficient trace file to ensure that all business booked is properly tracked;
* § Assist in welcoming & training newcomers on Hyatt Sales Procedures and best practices;
* § Contribute to the usage of digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively

Candidate Requirements:

What's in it for YOU?

General Perks:
· An entry to the Hyatt Family, a place where we care for people so they can be their best;
· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;
· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
· Uniform provided and laundry is taken care of in house.
· 25 Vacation days

Wellbeing:
"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
· To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
· Social Activities; Team building outings, Sports/wellbeing activities
· Hotel gym access

Development:
"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"
· International working experience with future international transfer happily facilitated.
· Personal development plan, in order to reach your full potential.
· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:
"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"
· An International team of over 15 different nationalities
· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:
· At least 1 year experience working in Events and/or Sales, preferably in a Hotel;
· A degree in Hospitality / Tourism, ideally with a focus in Events, or equivalent experience;
· Great language and communication skills in English and ideally in Dutch;
· Unafraid of events sales related administrative tasks, projects and responsibilities;
· A fun, loving and energizing person;
· Committed to delivering a high level of customer service;
· Outstanding organizational and administration skills;
· Aware of proper telephone etiquette and are confident when on the phone;
· Exceptional grooming standards;
· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?
If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for