Quality Manager

Job Description:

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.
Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
The project:
We are looking for ambitious and dynamic project managers and program and project controls practitioners with a background in large civil projects/programs who are hungry for their next challenge. You will be joining a team made up of expats and locals alike - all committed to reducing inequality of the delivery of social services such as education and healthcare and connectivity (roads, telecomms).
If you are searching for an opportunity to work in a supportive, high-energy team while delivering a one-of-its-kind program of social infrastructure, please register your interest!
Our values shape the way we consult, and define the people we want to join us on our journey, they are:
* Safety first - Going home safe and well

* Client focus -Deliver on our promise

* Integrity - Always do the right thing

* Create opportunity - for our people to excel.
You'll be responsible for:
* Delivers delegated elements of an annual business plan to time and budget.

* Provides strategic advice to senior leadership on quality assurance matters.

* Chairs quality assurance team meetings

* Line manages quality assurance team members

* Accountable for an external certification programme, leading specific activities.

* Oversees external certification account including budget, management, and certification strategy.

* Is accountable for a suite of external audit programmes including preparation, managing, and liaising with key stakeholders.

* Oversees the development and implementation of suite of internal audit programmes.

* Manages investigations and root cause analysis of instances of non-conformance, including the identification of corrective measures and long-term preventative measures.

* Management of trend analysis meetings

* Directs and reviews management system content for appropriateness, improvement, and implementation.

* Contributes to the identification of new systems and processes and leads the development and implementation.

* Directs the completion of quality assurance reports to defined quality and accuracy levels and within agreed timeframes.

* Supports the delivery of the quality assurance communication strategy.

* Contributes to activities reported in management review, collating, evaluating and presenting data and key metrics.

* Identifies and provides clear recommendations for action to mitigate risk and improve management system effectiveness.

* Provides expert technical expertise on business development activities.

* Drives the development and identification of training requirements, development of training materials and training delivery to upskill the business in quality and audit matters.

* Partners with multiple internal and external stakeholders, working in collaboration.

* Oversees and monitors supply chain performance, partnering and supporting suppliers' provision of training, guidance and audit and review of their QMS capabilities.

* Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
You'll need to have:
* Extensive knowledge and application of quality management systems.

* Highly advanced knowledge of ISO9001 standard and certification.

* Strong analytical and reporting skills.

* Advanced knowledge of management principles and operational controls through the delivery lifecycle.

* Extensive experience in development and implementation of tools and techniques in an operational environment.

* Highly advanced level of knowledge and understanding of current industry standards and regulations.

* Extensive knowledge of the construction, consultancy and facilities management industries.

* Formal auditor training courses within relevant subject area.

* Advanced knowledge of Microsoft Office 365 suite and data analysis tools.

* Considerable people leadership and stakeholder management experience.

* Excellent communications skills and customer focus

* Ability to present.

* Ability to work to tight deadlines alone and as part of a team.

* Building and maintaining positive relationships across a business and with all levels

* Comprehensive organisational and planning skills.

* Ability to use initiative and to make appropriate decisions.

* Comprehensive report writing skills.

* Manages, influences and negotiates with key senior stakeholders (up to c-suite).

* Leads others effectively.

* Ability to present complex information, influence and persuade senior management towards a desired course of action.

* Continuous improvement perspective.

* Resilience.

* Effective chairing of meetings.

* Educated to degree level or equivalent standard of experience.

* Formal auditor training course within relevant subject area.

* Quality assurance experience.

* Management system experience.

* Line management experience.

* Internal and external auditing experience.
You'll also have:
* Experience or knowledge in work for taxes.

* Experience or knowledge in social infrastructure including hospitals and schools.

* Advanced knowledge of other ISO standards such as ISO14001, ISO45001, ISO44001, and ISO27001.

* Membership to a relevant professional body.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.
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