Consultant, Critical Response and Support

Job Description:

Key Accountabilities
* Responsible for generating high-volume revenue for selected, critical, need accounts.
* Ensure all inquiries are handled within the fast-paced time frame and to the client's expectations.
* Perform SOPs from each account if and when they are needing rooms during critical and non-critical events.
* Responsible for managing the relationship between the IHG managed account and the Key Account Manager.
* Collaborate sales efforts cross-regionally, across departments, and/or across market segments as required to coordinate actions against defined accounts.
* Develop and maintain an accurate knowledge base of assigned accounts.
* Responsible in providing resolution to reservation concerns from accounts.
* Accurately track each request and all revenue associated.
* Provide accurate and timely responses to inquiries placed by both internal and external partners needing
assistance.
* Complete special projects as required.
Key Skills & Experiences
Qualifications & Skills
We are seeking individuals who are proactive, adaptable, and eager to learn-whether early in their careers or bringing prior experience. This role requires strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.
* Strong verbal and written communication skills, with the ability to tailor messages for various audiences, including internal teams, hotel leadership, and external partners.
* Ability to manage multiple tasks and shift priorities with a high level of accuracy and attention to detail.
* Strong decision-making skills with the ability to think critically, solve problems, and act with sound judgment beyond set procedures.
* Demonstrated adaptability and flexibility in managing changing business needs, workflows, or priorities.
* High level of initiative and ownership; comfortable working with minimal supervision and contributing ideas to improve processes.
* Team-oriented, with the ability to collaborate effectively across departments and build positive working relationships.
* Familiarity with Microsoft Office tools (Excel, PowerPoint, Outlook, Teams).
* Willingness to learn and develop skills in platforms such as Salesforce and hotel-related systems.
* Commitment to continuous learning and professional growth.
Preferred Qualifications (not required):
* Exposure to or knowledge of hotel sales operations or hospitality industry practices.
* Experience using CRM platforms such as Salesforce.
* Internship or project experience related to sales, hospitality, or customer service.
* Basic technical troubleshooting skills and interest in working with systems and data
Experience -
* We welcome applications from recent graduates, undergraduates, or candidates with a strong interest in hospitality and sales operations. What matters most is a growth mindset, a strong work ethic, and a willingness to contribute meaningfully to the team

Candidate Requirements:

Key Accountabilities
* Responsible for generating high-volume revenue for selected, critical, need accounts.
* Ensure all inquiries are handled within the fast-paced time frame and to the client's expectations.
* Perform SOPs from each account if and when they are needing rooms during critical and non-critical events.
* Responsible for managing the relationship between the IHG managed account and the Key Account Manager.
* Collaborate sales efforts cross-regionally, across departments, and/or across market segments as required to coordinate actions against defined accounts.
* Develop and maintain an accurate knowledge base of assigned accounts.
* Responsible in providing resolution to reservation concerns from accounts.
* Accurately track each request and all revenue associated.
* Provide accurate and timely responses to inquiries placed by both internal and external partners needing
assistance.
* Complete special projects as required.
Key Skills & Experiences
Qualifications & Skills
We are seeking individuals who are proactive, adaptable, and eager to learn-whether early in their careers or bringing prior experience. This role requires strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.
* Strong verbal and written communication skills, with the ability to tailor messages for various audiences, including internal teams, hotel leadership, and external partners.
* Ability to manage multiple tasks and shift priorities with a high level of accuracy and attention to detail.
* Strong decision-making skills with the ability to think critically, solve problems, and act with sound judgment beyond set procedures.
* Demonstrated adaptability and flexibility in managing changing business needs, workflows, or priorities.
* High level of initiative and ownership; comfortable working with minimal supervision and contributing ideas to improve processes.
* Team-oriented, with the ability to collaborate effectively across departments and build positive working relationships.
* Familiarity with Microsoft Office tools (Excel, PowerPoint, Outlook, Teams).
* Willingness to learn and develop skills in platforms such as Salesforce and hotel-related systems.
* Commitment to continuous learning and professional growth.
Preferred Qualifications (not required):
* Exposure to or knowledge of hotel sales operations or hospitality industry practices.
* Experience using CRM platforms such as Salesforce.
* Internship or project experience related to sales, hospitality, or customer service.
* Basic technical troubleshooting skills and interest in working with systems and data
Experience -
* We welcome applications from recent graduates, undergraduates, or candidates with a strong interest in hospitality and sales operations. What matters most is a growth mindset, a strong work ethic, and a willingness to contribute meaningfully to the team