Account Manager

Job Description:

Company Description:

Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. (COMPANY NAME) is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to (COMPANY NAME)? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on (COMPANY NAME) careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

Our Customer Success department guides companies to improve their value chain sustainability programs and enable the direction of spend towards sustainable companies at a global scale.
We are looking for an Account Manager to support our customers throughout our Northern Europe and Middle East region.
Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, (COMPANY NAME) is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the (COMPANY NAME) solution with our customers.
In this role, your tasks will include:
* Manage a portfolio of customers, ensuring they maximize the value they get from the (COMPANY NAME) solution and maintain a high level of satisfaction and engagement with the service and tools,
* Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources,
* Advise a portfolio of customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle;. Partnering with them to help them adopt and integrate (COMPANY NAME) in appropriate processes and tools. Provide thought leadership and effectively communicate the (COMPANY NAME) vision for Sustainable Supply Management,
* Build advocacy among customers; establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle,
* Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met,
* Liaise between customer and (COMPANY NAME) teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions.
* Contribute to (COMPANY NAME) continuous improvement process by providing feedback to the product management team on solution development needs,
* Lead and/or support a variety of Customer-focused projects,
* Teamwork, peer-coaching, and best practices sharing to contribute to the development of (COMPANY NAME) service and to maintain a positive and motivating atmosphere.

Qualifications:

* You will bring more than 5 years of successful customer management, account management, or consulting experience acquired in a fast paced environment,
* The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
* Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer,
* Excellent communication skills (both written and verbal) in English
* Ability to summarize key findings in a presentable PowerPoint presentation
* Excellent excel and data analytical skills,
* Experience in developing Account Plans,
* Computer literate (MS office, Google Suite, Salesforce or CRM, Project management tools…)
* Interest to work in an international and multicultural environment,
* Self-driven, results oriented and team player,
* Ability to be agile in an ever changing environment,
* Thrives in a fast paced environment,
* Passionate about sustainability.

Additional Information:

Everyone at (COMPANY NAME) contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
Benefits:
* Support with all the necessary office and IT equipment
* Optional (fully covered or co-financed) health care and life insurance
* Multisport card and wellness allowance
* Multicafeteria
* Lunch card
* Annual performance bonus
* Flexible working hours
* Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in
* Remote work from abroad policy (up to 3 months per year)
* Internet and electricity bill allowance
* CSR activities
* Modern, pet-friendly office in the city center (next to Rondo ONZ)
* Community service day when volunteering
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to (COMPANY NAME). We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with (COMPANY NAME) to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. (COMPANY NAME) commits to equity, inclusion and reducing bias in our hiring processes. (COMPANY NAME) does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)