German - Speaking VIP concierge in Lisbon

Job Description:

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you'll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you're service-oriented, resourceful, and ready to offer top-tier experiences, we'd love to hear from you.

Your responsibilities and impact as a VIP Concierge will include:

* Managing requests from VIP clients via phone, email, and chat in German and English
* Coordinating exclusive reservations and travel bookings tailored to client preferences
* Providing expert advice on luxury dining, events, shopping, and cultural activities
* Handling urgent and complex requests with efficiency and discretion
* Ensuring an exceptional, personalized experience from start to finish

Skills, qualifications, and interests needed to succeed in this role:

* You are a native-level German speaker and have at least a B2 level of English
* You have experience in customer service, hospitality, travel, or luxury services
* You are a strong communicator with a proactive and solution-oriented mindset
* You enjoy working with international clients and creating exceptional experiences
* You are adaptable, detail-oriented, and confident in handling high expectations

What's in it for you?
* Permanent contract (CDI) with a 3-month probation period
* 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday
* Gross salary of 21. 000EUR, paid over 14 months
* Attractive performance bonus paid quarterly
* Hybrid work model after 3 months
* Meal voucher card
* 30EUR monthly transport allowance
* Full health insurance coverage including dental and optical coverage after 6 months
* Office located in central Lisbon - Avenida da Liberdade