IT Support & Endpoint Engineer

Job Description:

Job TitleIT Support & Endpoint Engineer
Summary:

We are looking for a talented IT Support & Endpoint Engineer to provide global support for endpoint devices and Windows-based application servers. This role combines hands-on IT support with endpoint management, patching, security hardening, and continuous improvement of IT operations in a global environment.

Key Responsibilities:
* Provide end-user and endpoint support via the ITSM system, resolving incidents and requests;
* Manage and support endpoint devices through imaging, patching, and hardening;
* Administer Windows Server environments (2012 R2-2022) and Active Directory;
* Ensure servers and endpoints are patched according to global schedules;
* Maintain documentation, follow change management processes, and support audits;
* Identify opportunities to automate and improve IT support processes.

About the Ideal Candidate:
* At least 2 years of experience in IT Support or Endpoint / Desktop Engineering;
* Strong hands-on experience across Windows Server (2012 R2-2022), Windows 10 Pro/LTSC, Active Directory and Group Policy, VMware ESXi, PowerShell scripting, and PC hardware troubleshooting.
* Proven ability to analyze and resolve complex technical issues;
* Clear written and verbal communication skills;
* A customer-focused mindset and ability to work in a global support environment;
* Nice to have: Experience with WSUS, exposure to AWS, and basic networking knowledge.

What We Can Offer You
* 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
* 🌍 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
* 🤗 A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
* 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
* 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
* 🌈 A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
* 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.