CEE IT - Applications and Platform Support Specialist

Job Description:

Job Description & Summary

The Opportunity

Our Applications and Platform Support team is looking for an experienced IT application custodian to join our supporting team.

This team provides mission-critical IT support services to key business applications and systems.

What you will be doing

As a member of our team, you will participate in administration a wide variety of complex applications and systems to ensure the highest levels of service and availability to PwC clients.

* Provide advanced technical support for application issues escalated from Level 1 support.

* Diagnose and resolve complex incidents, ensuring minimal downtime and high customer satisfaction.

* Collaborate with other IT teams or 3rd party vendors to troubleshoot and resolve applications issues.

* Maintain and update documentation for processes, troubleshooting steps, and knowledge base articles.

* Ensure compliance with security policies and best practices during all support activities.

* Actively participate in meetings with business owners to gather new application requirements, discuss existing issues, and identify opportunities for service improvements.

* Following ITIL Standards.

What we need from you

* At least 2 years or professional experience in Level 1 IT support.

* Professional knowledge of the English language (at least at a B2 level).

* Team player with strong interpersonal, communication, and project management skills.

* Possesses strong problem-solving and analytical skills.

* Open minded, self driven, eager to learn new technologies and put newly acquired knowledge into practice.

* Exceptional collaborative and communication skills.

Nice to have:

* ITIL Foundation Certification.

* Microsoft Azure administration experience.

* Level 2 application support experience.

* Experience with ServiceNow.

What we offer

* Continuous growth in a positive and multicultural work environment.

* We take care to help you gain skills, knowledge and experience, together with highly marketable specialists.

* Opportunity to work on complex regional or global projects across multiple disciplines - IT, Finance, Human Resources, Procurement, Accounting, etc.

We appreciate the interest shown by all candidates. However, we wish to advise that only suitable candidates will be contacted.

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