Partner Technical Consultant (Security)

Job Description:

With over 17,000 employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their (COMPANY NAME) investment.
* The Partner Technical Consultant role is primarily technical with a strong Cloud Solution based focus.
* Technical solution skills combined with an understanding of (COMPANY NAME) methodologies and a good Partner Ecosystem understanding will establish a trusted relationship and provide a unique value to (COMPANY NAME) Partners.
* Consultative Mindset approach - PTCs requires the soft and communication skills to quickly understand and verify the Partner request, discuss technical information and solutions, as well as to identify all required information of the Partner.

We are looking for a consultant with expertise in Security solutions. The role requires strong Security consultation skills to represent the Technical Presales and Deployment Services business needs and to develop our technical capabilities across related workloads and technologies. Through delivery of effective guidance, PTCs share best practices empowering (COMPANY NAME) Partners to continually deliver high-quality engagements with customers.

This role is flexible in that you can work up to 70% from home.

(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Main Rsponsibilities

Provides Partners with Guidance and acts as Trusted Advisor
* Helps Partners during the presales to deployment lifecycle on a range of technical topics. Guides Partners' thinking through active listening, questioning, and reflecting. Provides vital insight and seamless service to help define needs and then provide advice within area of expertise.
* Consults Partners through courses of action by helping to find appropriate solutions to enable new customer sales or optimization of existing customer deployments
* Builds lasting relationships through effective technical engagement in Consulting Services, enhancing Partner Experience and helping build Partner competency and capacity.
* Cultivates Trusted Advisor Relationship to accelerate Partner adoption and productive use/development of (COMPANY NAME) solutions.

Delivers 1:1 Technical Consultations to aid with Technical Presales and Advisory Services
* Performs scoping activities, reacts confidently on Partner request and set up proper expectations.
* Takes on requests with medium to high level of complexity and resolves them in a timely manner.
* Delivers 1:1 remote consultation service with good efficiency regarding preparation, delivery and admin time.
* Contributes to technical triage and technical reviews in the area of expertise.

Maintains Solution Area Readiness and Technical Expertise
* Maintains up-to-date technical/industry knowledge and demonstrate "Experienced" or "Expert" technical expertise in the Security area and the underlying technologies.
* Shares knowledge and resources globally.
* Develops best practices for Solution Area and develop/ deliver internal tech-talks at level to improve team readiness

Candidate Requirements:

Minimum Qualifications
* Good command of English language
* Solid work experience on (COMPANY NAME) 365/Unified Endpoint Management components like:
-(COMPANY NAME) Entra (Azure AD)
-(COMPANY NAME) Purview
-(COMPANY NAME) Endpoint Management (Intune)
-(COMPANY NAME) Defender for Cloud Apps
-(COMPANY NAME) Defender for Cloud
-(COMPANY NAME) Defender for Endpoint

Additional Qualifications
* Languages other than English
* Work experience with or certifications in:
- (COMPANY NAME) Sentinel
- Third-party Security Incident and Event Management (SIEM)
- One or more advanced Security certifications (CISSP, GSEC, or equivalent)

(COMPANY NAME) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work