Front Office Agent - Customer Service (Africa)

Job Description:

(COMPANY NAME) España

Job description

At (COMPANY NAME) we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others.
Our Purpose "Celebrating local flavours" is to empower and take care of each of the local communities we belong to and to bring out their authentic flavours. Some of our local brands have been in consumers' kitchens for over a century and have positioned themselves as authentically loved brands, as well as deeply rooted parts of the local culture.
Today, with a turnover of around 1,4 billion euros and a team of around 3.600 people, we are the preferred choice of millions of consumers.
We are now loooking for a Front Office Agent to join our Customer Service Africa team. The incumbent will be responsible for managing Plannings, Orders, Deliveries and Collections with the maximum efficiency and client's satisfaction, following the processes and internal rules of (COMPANY NAME).
Responsibilities:
* Order reception and creation in the system.
* Alignment of those orders with forecast.
* Manage orders and deliveries according to closing expectations.
* Reception and managing of complains.
* Export documents handling.
* Direct contact with Shipping Lines for booking management, solving issues and opportunity identifications.
* Control of loading plans and alignment with production plans in factories (Spain, Belgium, Ghana, Nigeria, Senegal).
* Interaction with Customers and Country Managers.
* Co-working with Back Office and Demand Planning.
* To participate in supply chain projects

What can you expect from us?
This is a great opportunity to join a big team in a multicultural and modern environment. We foster innovation and team work, and we care for health and sustainability, which is at the center of our strategy. At (COMPANY NAME) we don't just accept our differences but we fully support and celebrate them. You will be able to grow and develop your skills and career in a consolidated company in the industry and also enjoy all our benefits!

* Meals voucher
* Breakfasts
* Corporate Gym
* 2 teleworking days/week
* Flexible compensation
* LinkedIn Learning
* Free products of our brands
* English and cooking lessons
And more!

Requirements

* Medium or High degree in International Trade
* Experience in a similar position of at least 3 years (experience working in African markets very valuable)
* English and Spanish mastering. French recommended.
* SAP knowledge desirable
* Open-minded, communication skills with customers and internal teams.
* Team player
* Global view
* Stress tolerance
* Complexity management

What do we expect from you?
Our values define us and we expect you to show Authenticity, Proximity, Ownership and Joy to create true GBhood