IT Support Specialist

Job Description:

What's Red Points all about?
Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

The Role
We're looking for an IT Support engineer that will assist our teams based in our Barcelona office. This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems. You will work hand in hand with our technology team, always in internal teams.
Your day-to-day here
* Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals.
* Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
* Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
* Software deployment and administration.
* VPN configuration through OpenVPN with SSL certificate authentication.
* Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
* Administration and set up of backups.
* Documentation of procedures and most common issues on Confluence platform.
* Management of issues with Jira environment creating tasks,subtasks and due dates.
* Basic network management, VLANs, DNS, Firewall, WiFi, DHCP.
* You will also give multimedia support at our company events

Candidate Requirements:

Requirements
* Good knowledge of GSuite and Active Directory.
* Experience using ticketing systems, like Jira Service Desk.
* Experience working with OS X/Windows/Linux environments on a professional level.
* Great communication skills, written and spoken in English and Spanish.
* Experience in IT support technician working in changing environments.
* Willing to learn
* Good time management and prioritization skills