Regulatory Case Specialist (They/She/He) (Spanish)

Job Description:

As you contemplate your future, you might be asking yourself, ” What’s the next step?'' Start your journey with us!
We’re seeking an experienced Regulatory Case Specialist to join our Communications team in a hybrid model based in our Barcelona office to manage consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform…
We're the world’s leading travel subscription platform.
We pioneered Prime, the first and world's leading travel subscription programme since launching in 2017.
Millions of Prime members every year across multiple markets.
5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
Diversity is our strength that's why our eDOers are coming from different nationalities from all continents - 99% permanent contracts
Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs-including hotels, rail, flights, dynamic packages and car rental, among others- compounded by industry-leading flexibility features and exclusive, member-only benefits.
What you will do:
The Role’s Key Responsibilities
As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of
* Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases.
* Manage data protection consumer rights cases.
* Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.
* Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.
* Support VIP Communications projects by collaborating with team members when required.
* Measure, analyse, and report on the results of initiatives.
What you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
Personal skills:
* Passionate for the travel industry;
* Acute sense of judgement, tact, diplomacy and crisis communication;
* Analytical capacity, problem-solving mindset and organised;
* Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude;
* Ability to negotiate on a win-win perspective.
Valuable:
* Experience in legal case management tourism-related (GDPR, tourism and consumer regulations).
* Other languages will be an advantage, including: German, Portuguese, Norwegian, Swedish, Dutch, Catalan, Euskera and/or Galician;
* It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;
* Experience in handling VIP accounts and/or sensitive customer complaints;
* GDS Amadeus and/or Galileo knowledge will be a plus;
* Proven successes in both traditional and interactive claims channels.
What's in it for you?
The best talent deserves the best benefits
A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don't meet every requirement? If you're excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless