VIP Partnerships Manager (EMEA)

Job Description:

Job Summary:
JOB DESCRIPTION - VIP PARTNERSHIPS MANAGER
Location: London (hybrid)
Division: Ticketmaster Music
Contract Terms: Full Time, permanent

THE TEAM
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

THE JOB
The VIP Partnerships Manager plays a critical role in the tactical management and execution of the suite of premium offers and custom programs for Ticketmaster Music in the UK/IRL/EMEA. Once tour-based programs are approved by an artist, the VIP Partnerships Manager assesses the level of complexity of the tour and assembles the appropriate teams and resources to successfully launch, run and report on the tour-based programs, while ensuring operational excellence and client satisfaction.

The VIP Partnerships Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is also relied upon to be a valuable resource in assessing the viability and success of tour offerings, as well as to provide critical insight into the touring business as a whole.

WHAT YOU WILL BE DOING
* Drive overall client satisfaction by managing VIP programmes for high-value tours across UK/IRL/EMEA, ensuring flawless execution and alignment with strategic objectives. Act as the primary point of contact for day-to-day client needs from onboarding through settlement.
* Lead account management and oversight for VIP accounts, onboarding and educating clients on various Ticketmaster programs, tools, and processes.
* Lead ideation for tour-specific, customized ticketing & marketing campaigns that enable VIP providers to capture data and demand, sell more tickets, connect with more fans, merchandise their offers, optimize pricing, maximize revenue, understand their data, and prevent fraud and abuse.
* Oversees VIP positioning for high-demand onsales, ensuring clear information flow, proactive risk mitigation, and understands system capabilities and limitations.
* Work collaboratively with cross-functional groups, including, but not limited to, Artist & Promoter Relations, EMEA market representatives, finance, legal, marketing, event and marketplace operations, data teams, product, and engineering, to drive integrated solution VIP business goals and initiatives.
* Manage and motivate various cross-functional team members toward meeting client expectations regarding established tour objectives and desired outcomes.
* Audit and validate financial and sales data across tours and shows, ensuring accuracy in reporting, invoicing, and settlement. Implement checks and controls to maintain compliance and integrity.
* Champion process improvements and best practices to enhance efficiency, accuracy, and scalability across VIP operations & markets.
* Assist with administrative departmental functions such as monthly reporting, invoicing, contracts, and information gathering, as needed. Ensure correct, timely and accurate delivery of such reports.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
* Bachelor's degree and proven years of music industry experience.
* Previous experience at a ticketing company, music label, management company or talent agency preferred.
* Self-starter, with a bias toward action and execution.
* Passion for music.
* Must be highly proficient in Excel, PowerPoint, Word and Outlook. Salesforce experience a plus.
* Strong data analysis and auditing skills, including advanced Excel and experience validating financial and sales data for accuracy and compliance.
* Must be able to think through, evaluate and solve problems logically and efficiently.
* Must have exceptional organizational skills and meticulous attention to detail.
* Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
* Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
* An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
* Demonstrated ability to manage cross-departmental projects, for teams working towards the same goal

YOU (BEHAVIOURAL SKILLS)
* Client-focused, acting as a trusted partner and advocate for artists and VIP clients.
* Strong collaborator, working effectively across cross-functional and regional teams.
* Highly organized with strong attention to detail, particularly across financial and operational processes.
* Proactive problem solver with a bias toward action in fast-paced environments.
* Commercially and analytically minded, using data to inform decisions and optimize outcomes.
* Clear, professional communicator with the ability to influence and build trust at all levels.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid