Head Waiter/Waitress - London

Job Description:

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We're now looking for a Head Waiter/Waitress to lead our floor team!
The role
As a Head Waiter/Waitress at Big Mamma, you'll guide the floor with energy, professionalism and flair, ensuring a seamless service for every guest.
You will:
* Take care of all guests in your section and set the example for the rest of the team
* Follow the steps of service, provide recommendations, upsell and go the extra mile
* Master our menu, wines and cocktails, and help train junior waiters
* Open and close the floor with professionalism
* Support the management team with onboarding new runners
* Maintain cleanliness, organisation and health & safety standards
* Create memorable moments for guests with a warm, friendly and professional attitude

About you
* Previous experience as a Head Waiter/Waitress in a busy restaurant
* Passion for Italian food and excellent customer service
* High energy, proactive attitude and team spirit
* Strong communication and leadership skills
* Flexible availability, including evenings and weekends

What Big Mamma offers
* Competitive pay: £12.71 per hour + 19% of the service charge you generate in your section + 1 tronc point per hour
* Permanent, full-time position
* 5-day working week with 2 days off
* Daily staff meals
* 15% discount across all Big Mamma restaurants (UK and Ireland)
* £500 employee referral bonus
* Wagestream - access your pay between paydays
* Mental health & wellbeing support (Open Up)
* Continuous training and career progression
* Mobility across UK and European venues

Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

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