Resource Planning Assistant

Job Description:

AXA Partners is seeking to fill the position of Resource Planning Assistant to join the team in Redhill. The successful candidate will provide a responsive optimisation service to the Operations function in Home & Motor and Travel. What you'll be doing: Forecasting Ensure resource forecasts and schedules are adhered to; identifying and reporting any service deviations immediately; making recommendations to improve future performance results. Identify, analyse and report differences between forecasted and actual performance in area of expertise; giving reasons and detailing suggested corrective action moving forward; gaining buy- in from operational management team Maintain regular communication (at least monthly) with all stakeholders in area of expertise to ensure all possible drivers of the forecasting models; i. e. ensure seasonal events and future activity is understood and fed into future resource plans; also validate any assumptions Reporting Design, deliver and review a suite of accurate reports in collaboration with all interested stakeholders on a daily, weekly, monthly and ad-hoc basis, in line with operational need Clearly document reporting procedures with timescales to enable others to fully understand how to run, develop or amend reports without prior knowledge. Update procedures on a regular basis Communicate collaboratively with staff, managers and internal and external colleagues; providing accurate, clear and easy to understand verbal and written updates, reports and presentations tailored to meet the needs of all stakeholders Use a range of ICT systems to carry out duties as required in accordance with GDPR Day to day activity Maintain workforce management tool to manage the administration of attendance, sickness, time-keeping and annual leave records within agreed timescales; building accurate forecasts and schedules to ensure performance optimisation; highlighting any omissions or areas of concern Maintain workforce management information for the customer service centre (individuals, teams, services and entire centre) and liaise with Human Resources to validate payroll information Monitor day to day call patterns, staffing levels and adherence; adjusting shift and break activity and making recommendations in order to optimise resources; reacting in a timely fashion when day to day activity is working against forecast plans Challenge the operational management team if their actions work against forecasts and/or have a detrimental effect on performance, by suggesting more suitable solutions as and when appropriate What you'll bring: Excellent understanding of how processes, performance and systems impact on customers and customer segments Previous demonstrable experience in a forecasting, monitoring and/or reporting role Excellent verbal and written communication skills at all levels Excellent standard of written English and grammar Strong organisation, prioritisation, time management and multitasking abilities Excellent presentation skills Ability to analyse and explain complex situations in a clear, logical manner Competencies High level of commitment and enthusiasm Highly motivated individual with a positive attitude who can work with minimal guidance Prepared to challenge processes and working practices at all levels for the good of the business Ability to learn a variety of systems and services As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive Salary 22 days rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Company Shareplan /Scheme & Loan Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Dr@Hand Discounted Gym Membership Thrive (free mental health app) Free Financial Education/Pension Seminars To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)