General Services Manager

Job Description:

Job Introduction

* 40 hours per week
* Monday to Friday
* £42,000 - £45,000 per annum
* Eligible to UK&I Bonus Plans

General Service Manager - HMRC Manchester

To provide comprehensive Technical and Soft Services management across a three-building cluster for HMRC Manchester. The role ensures that all aspects of the Technical and Soft Services contract are delivered safely, compliantly, diligently and cost-effectively. The post holder will ensure contractual obligations are embedded, operationally efficient, and consistently delivered to a high standard.

What You Will Do

* Manage day-to-day FM operations across HMRC sites, ensuring safe, compliant and efficient service delivery.
* Oversee Health & Safety processes, including SOPs, risk assessments and contractor control.
* Maintain financial control, compliance records and audit readiness.
* Lead, support and develop FM staff, ensuring adequate resources and training.
* Build strong client and stakeholder relationships, representing Sodexo professionally.
* Maintain site documentation, equipment safety and adherence to quality standards.
* Drive continuous improvement and support meetings, reporting and operational planning.

What You Bring:

* Proven experience in Facilities Management, ideally across both Soft and Hard Services.
* Strong leadership skills with the ability to motivate, coach, develop and manage teams.
* Excellent interpersonal and communication skills with the ability to engage effectively at all levels.
* Financially astute, with experience managing budgets and financial performance.
* Strong understanding of Health & Safety, compliance, and FM operational standards.

What we offer:

* Training and professional development opportunities.
* A supportive team environment.
* Opportunities for career progression.
* The chance to make a real impact in a visible, people-focused role.
* A friendly and supportive work environment
* Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
* Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
* Career Growth - Apprenticeships, learning tools, and development opportunities.
* Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities