Assistant Facilities Manager

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
As an Assistant Facilities Manager at JLL, you will report to the Facilities Manager and work as part of the overall Facilities Team to manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site on our Amazon account dedicated team. This role involves managing the team providing first line soft services to the site including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services while monitoring and maintaining office equipment and supplies and managing regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. You will conduct weekly walk-rounds with the vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements. This comprehensive assistant facilities management role requires managing daily health & safety issues through maintaining regular scheduled meetings and records of fire and safety teams/fire drills/safety equipment/training while providing Travel/Visitors' support interfacing with locally approved hotels and assisting Client global travel & hotel managers, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive soft services coordination, vendor management, and operational support that ensures efficient site operations, customer service excellence, and seamless facility management across Amazon commercial real estate environments.

What your day-to-day will look like:
* Manage team providing first line soft services to the site including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
* Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors for issues reporting and cost estimates
* Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently across all areas
* Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per service level agreements
* Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
* Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel & hotel managers in information gathering
* Assist in organizing internal and external Client events while managing quality of conferencing facilities for comprehensive event coordination
* Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages and communication channels.

Required Qualifications:
* Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment for comprehensive coordination
* Previous reception or hospitality experience with Diploma/degree level education for enhanced customer service and facilities management capabilities
* Problem solving skill with good decision making capabilities for efficient operational management and issue resolution
* Excellent written/verbal communications with spreadsheet and word processing proficiency for vendor management and customer interactions
* Customer focused approach with good inter-personal skills while maintaining assertive and attention to detail qualities for stakeholder engagement
* Understanding of soft services management including reception, mail operations, meeting & events, cleaning, waste & recycling coordination
* Experience with office equipment and supplies monitoring while maintaining vendor contact and meeting coordination for comprehensive site management
* Knowledge of Trouble Ticket (Remedy) requests management with helpdesk interface and service level agreements understanding for customer support.

Preferred Qualifications:
* Experience with health & safety issues management including fire and safety teams coordination with drills, equipment, and training records maintenance
* Knowledge of Travel/Visitors' support with locally approved hotels interface and Client global travel managers assistance for comprehensive hospitality coordination
* Understanding of internal and external Client events organization with conferencing facilities quality management for enhanced event delivery
* Background in food and kitchen facilities management with housekeepers direction and purchase orders raising for comprehensive food service coordination
* Experience with Wiki pages and communication channels management for site information sharing and team coordination
* Knowledge of Building Operations Engineer/Facilities Manager deputising and cover provision when appropriate for operational continuity
* Understanding of cleaning quality standards maintenance with vendor cleaning manager weekly walk-rounds coordination for consistent service delivery
* Experience in Amazon account environments with dedicated team collaboration and integrated facility management business line operations.

Location: On-site

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

What you can expect from us:

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

Achieve your ambitions - join us at JLL!

Apply today at jll.com/careers.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:
On-site -Greater Manchester, GBR

Job Tags:
GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL