Business Planning Manager, Professional Services Strategy and Operation (PSO)

Job Description:

We are seeking an Operations and Planning Manager to join our ProServe team. You will drive a consistent Rhythm of the Business (RoB) aligned with Global ProServe cadences, continuously raising the bar on operational rigor through data-driven analysis, automation, and AI-powered tooling.

Partnering closely with Business Operations managers, Business Leaders, Central Operations, and Geo Finance, you influence through others to deliver results. Success in this role means proactive process planning, intelligent automation, and compelling narratives that drive action. You earn trust by delivering business recommendations that are precise, data-driven, and reflect the nuances of each business segment.

Key job responsibilities
- Own the local planning process aligned with ProServe's global strategy, partnering with Geo and Operations leaders.
- Deliver data-driven analyses, define performance metrics, and surface actionable insights by comparing actuals vs. forecasts.
- Lead operational cadences (goal setting, revenue reviews, pipeline governance) and contribute to OP1/OP2.
- Own WBR/MBR/QBR frameworks end-to-end - including initiative tracking, forecasting guidelines, and action management.
- Author data-informed narratives and executive presentations; lead OP1/OP2 strategy documents.
- Drive cross-functional collaboration and strategic initiatives across the Business Unit.
- Lead operational initiatives from ideation to implementation, coordinating cross-functional teams, tracking progress, and resolving risks.
- Leverage AI tools (GenAI, automation, advanced analytics) to accelerate reporting and insight generation; champion AI adoption within the team.

A day in the life
You operate at the intersection of strategy and execution - coordinating the Rhythm of the Business across the Geo. Your week blends WBR/MBR/QBR cadences, Leadership Team syncs, initiative follow-ups, and data-driven narratives for senior reviews. You partner daily with Business Operations, Finance, and Area leaders to keep the plan on track, surface risks early, and turn data into decisions. AI tooling accelerates your impact - automating reporting, spotting trends, and freeing time for higher-value work.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

Candidate Requirements:

- 5+ years of IT and/or Management Consulting Services, or 5+ years of progressive technology implementation experience
- Experience in English-language communication skills, both written and verbal
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience in creating process improvements with automation and analysis, or experience with advanced use of SQL for data mining and business intelligence
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- Experience working within a high-growth, technology company
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience in Spanish language communication skills, both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner