Delivery Manager

Descripción del puesto:

What You Will Do
You will be responsible for ensuring our partners have a smooth experience while implementing our products and solutions, guaranteeing high-quality integrations. Working closely with our partners and Klarna's product and engineering teams, you will deepen your knowledge of the e-commerce and payments industry, as well as the underlying system and vendor landscape. Your insights will be invaluable in providing feedback on Klarna's products.

As part of the Delivery/Implementation team, you will:
* Support the management of multiple partners and concurrent projects.
* Maintain integrations and troubleshoot issues, providing operational support as needed.
* Collaborate with other internal teams to define the overall solution and scope of partner integrations.
* Drive priorities for the development team aligned with solution design and scope.
* Understand Klarna products' architecture and design to support successful integrations.
* Ensure Klarna quality standards are exceeded for partner integrations.
* Manage reported issues and coordinate their resolution.
* Set standards and processes for best practices in partner integrations.
* Provide internal training, documentation, and knowledge sharing on partner systems and integrations.
* Communicate with our distribution partners via messaging, phone, video call, email, and on-site during workshops and demos.
* Use Klarna tools to communicate and coordinate across various teams.

Who You Are
* 3+ years of software solution or system integration experience.
* Proven track record of building solutions and achieving goals with a structured and analytical approach.
* Excellent written and verbal communication skills.
* Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.
* Self-motivated individual who takes ownership and drives solutions.
Awesome to Have
* Exceptional listening and communication skills for different audiences.
* Ability to handle client situations confidently and humbly based on facts.
* Attention to detail to structure larger projects into deliverables.
* Genuine curiosity and strong technical understanding.
* Passion for solving problems.|
Please include a CV in English.
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