Jr. Customer Success Manager for US/European Market (m/f/x) – Berlin Mitte

Descripción del puesto:

Berlin, Germany

* Location: Berlin Mitte, Germany
* Employment Type: Full-time
* Language Requirements: Fluent in GERMAN & ENGLISH (Written & Spoken)
* Work Environment: Onsite (Remote work not available)
* Travel: Willingness to travel across Europe when required.
* Eligibility: Open to European Union citizens 🇪🇺 or Foreigners with a valid Residence/Work Visa in Germany due to local regulations.
* Start Date: As soon as possible
About Us
Join (COMPANY NAME) GmbH, a pioneering German tech startup headquartered in Berlin, focused on advancing the field of Biostasis and human cryopreservation. We're on a mission to scale our operations globally, prioritizing scientific excellence and medical quality.
The Role
We are in search of an enthusiastic Junior Customer Success Manager to be the bridge between our company and our clients across Europe. We are currently expanding to the United States. Your primary mission will be to ensure the successful onboarding of customers, fostering long-term relationships through high-level service, and cultivating a vibrant community around our company.
We are seeking a candidate with a genuine passion for serving others. This individual should derive satisfaction from going above and beyond to ensure our customers feel valued, supported, and connected to our community. The ideal candidate will approach every interaction with empathy and a service-oriented mindset, aiming to exceed expectations and foster positive experiences.
Tasks
Key Responsibilities
* Customer Onboarding & Management (70% of your time):
*
* Successfully onboard customers, ensuring a complete signup and understanding of our services.
* Act as an Account Executive, maintaining regular communication with customers, including check-ins, birthday messages, and gifts.
* Build a robust community by delivering an exceptional level of service, making our clients feel valued and engaged.
* Conducting customer satisfaction surveys and analyzing feedback to identify areas for improvement.
* Monitoring customer usage and engagement with the product to identify opportunities for upselling or cross-selling.
* Customer Service Administrative Support (20% of your time):
*
* Assist in managing CS operations, including supplies procurement and coordination with service providers (For instance, dispatch Welcome Box to members, etc.)
* Support financial operations by managing pending payments, sending reminders, etc.
* Special Projects and Events (10% of your time):
*
* Contribute to the organization of international conferences, social events, and workshops aimed at enhancing community engagement with our members.
* Participate in and propose improvements to our processes and operations.
Requirements
* Think of the service as an opportunity to make a real difference, not just a task.
* Be proactive and well-organized with a sharp attention to detail.
* Fluent in English and German, able to chat effectively with our diverse customers.
* Have that entrepreneurial spark to self-manage and take the lead.
* Be creative, results-oriented, and keep an open mind.
* Tech-savvy with top-notch computer skills.
* A great communicator who can handle various customer interactions.
* It would be awesome to have previous experience in customer success within cutting-edge companies (but it's not a deal-breaker).
Benefits
Why Join Us?
* Professional Development: Grow with a startup that values entrepreneurial mindsets. Propose and lead projects that add value.
* Mentorship: Learn from a leadership team with a wealth of experience across various domains.
* Culture & Perks: Enjoy free snacks, coffee, and beer, along with lively team events.
Dive into an exciting role that blends customer care with community building at the forefront of Biostasis technology. Apply now to become a key player in our growth and success story