Servicetechniker (m/w/d)- Neue Energielösungen

Descripción del puesto:

We are looking for a talented Service Technician (m/w/d) - New Energy Solutions to join our team specializing in Service for our New Power Department in Gross-Gerau, Hessen, Germany with the primary place of work based in Bremervörde.
In this role, you will make an impact in the following ways:
* Performs on-site diagnostics and repairs on Fuel Cells and components, focusing on less complex issues to ensure minimal downtime for customers.
* Delivers exceptional customer service by engaging professionally and courteously, anticipating needs, and ensuring prompt attention to concerns.
* Utilizes specialized tools and follows procedures to accurately diagnose issues and complete repairs, ensuring quality and consistency.
* Conducts preventative maintenance on Fuel Cell equipment according to schedules and standards, helping to extend equipment life and reliability.
* Escalates unresolved or complex issues to senior technicians or supervisors, ensuring timely and effective problem resolution.
* Completes all required documentation accurately, including service reports, timesheets, and warranty claims, supporting operational transparency and compliance.
* Maintains tools and service vehicle in clean and operational condition, ensuring readiness and professionalism in the field.
* Adheres to Health, Safety & Environmental policies, reporting any incidents or concerns to site management and supervisors to maintain a safe work environment. 

Education/ Experience:
* Vocational diploma and valid electrical certification; apprenticeship as Power Generation/Electrical Technician preferred.
* Local driving permit and hands-on experience with power generation systems.
* Skilled in high and low voltage work.
* Strong background in customer service and technical support. 

Requerimientos del candidato/a:

To be successful in this role you will need the following:
* Valid electrical work permit for Germany, ensuring legal compliance.
* Skilled in electrical troubleshooting for quick issue resolution.
* Confident in MS Office for service documentation and reporting.
* Proficient in English.