Global Sales Specialist (m/f/d)

Descripción del puesto:

WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Hyatt Services GmbH, based in Mainz, operates as a Shared Services Center in the areas of accounting, reservations, information technology, revenue management, and sales & marketing for its affiliated hotels.
For further information about the company, we invite you to visit our website: www.hyatt.com.
Become a part of the Hyatt family by joining us as Global Sales Specialist (RAMP) - Hyatt Sales Force at Hyatt Services GmbH in Mainz.
Why Now
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
What We Offer
* Global accommodation at Hyatt Hotels at employee rates
* Job ticket for public transport
* Company savings plans
* Electronic time tracking-no loss of overtime!
* Personalized training and career programs
* Modern workplace in the heart of Mainz city center
* International team (colleagues from over 54 nations)
* Complimentary beverages (coffee specialties, tea, and water)
* Additional vacation day for special occasions
* Supplementary company health insurance

The Role
The Global Sales Specialist is an indirect Sales role within Hyatt Sales Force (HSF) EAME, integrated into the Conversion Team and supporting Hyatt's hotel conversion and pre-opening (Ramp) activities. This role focuses on managing and driving group leads across all Global Sales HSF segments, while coordinating the transient RFP process for hotels in pre-opening or conversion phases, ensuring they are commercially active and visible ahead of opening. Working closely with the Ramp teams, you act as an extension of the hotel's sales function, positioning new hotels within Hyatt's global sales structure to generate revenue from day one. You will support lead handling, RFP participation, and customer engagement, while helping to build long-term, value-based relationships. Success in this role requires strong coordination, organization, and sales acumen, along with the ability to manage multiple stakeholders in a fast-paced, project-driven environment.
* Lead Group Sales Efforts: Manage and coordinate group leads across all HSF segments for pre-opening and converting hotels, ensuring timely qualification, follow-up, and conversion.
* Act as a Central Connector: Serve as the key liaison between Global Sales teams and hotels to maximize revenue opportunities.
* Own the Transient RFP Process: Coordinate end-to-end RFP participation, including system loading (e.g., Lanyon), rate submissions, content alignment, and deadline management.
* Drive Commercial Readiness: Partner with Ramp teams to prepare hotels for full commercial activation prior to opening.
* Provide Interim Sales Support: Act as a reactive sales function until on-property teams are in place, ensuring continuity in customer engagement.
* Enable Smooth Transitions: Support the handover of sales responsibilities to hotel teams post-opening.
* Maintain Systems & Data Integrity: Update and manage systems such as Envision, Lanyon, Cognos, and 360, ensuring accurate hotel data.
* Track Performance: Monitor and report on lead production, RFP participation, and ramp performance metrics.
* Collaborate Across Stakeholders: Work closely with Global Sales, Ramp teams, and hotel stakeholders to ensure alignment and clear communication.
* Champion Visibility: Ensure pre-opening hotels are well represented across Hyatt's global sales ecosystem.

Required Skills
* Experience in sales coordination, hospitality, or a related commercial environment
* Strong project and time management skills with the ability to manage multiple priorities
* Commercial mindset with a focus on revenue generation
* Excellent interpersonal and stakeholder management skills across global teams
* High attention to detail and strong organizational skills
* Analytical capabilities with experience in reporting and data handling
* Proficiency in Microsoft Office Suite, particularly Excel (advanced skills preferred)
* Familiarity with systems such as Lanyon, Envision, Cognos, or similar platforms is a plus
* Fluent in English; additional languages such as Spanish or French are preferred
* Proactive, solution-oriented, and adaptable in a fast-paced environment
You don't Meet All Criteria?
Don't let that stop you! We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.
We Live Inclusion
Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.
Interested?
Then, we look forward to your application! By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at https://www.hyatt.com/de-DE/info/employees-privacy-policy-eu-ch.
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