ALZ SUPPORT EXPERT

Descripción del puesto:

How will you CONTRIBUTE and GROW?

Plan, control and perform all activities related to Service / Product Delivery and Technical Operations according to customer engagements in order to maintain operational integrity and product performance.
Main Accountabilities
Ensure service performance as per the Service Level Agreement (SLA)
Monitor and manage performance KPIs for the service/product in close collaboration with Customer Service.
Manage planning for changes and identify risks in order to maintain operational integrity and product performance.
Change management, assist in diagnosing and resolving incidents.
Ensure continuous improvement in collaboration with services/products managers.

Differentiating Criteria
Contributor Profile Type
Experience : Intermediate or Senior
Local or simple Product/Service: revenue, criticality for business operations
Scope Dimensions: Local or simple Product/Service: revenue, criticality for business operations

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Are you a MATCH?

1. Bachelor's degree in in Computer Science, Information Security, or a related field. 2. Good understanding of service management tools 3. Good understanding of IT services, service readiness and the required deliverables / outcomes 4. Knowledge of ITIL Capacity and Availability Management processes and assets and logical CMDB methods. assets and logical CMDB methods 5. At least 1+ year experience

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world