F&B Operations Auditor (Finance Support) - Soho House São Paulo

Descripción del puesto:

The Role
This position is responsible for supporting financial controls within the Food & Beverage operation, ensuring accuracy in daily transactions and proper follow-up on outstanding balances. The role works closely with both the Finance team and the F&B operation, acting as a key control point between departments.
Main Duties
Morning (Financial Follow-up & Controls):
* Review previous day's transactions and identify discrepancies in credit card closures (e.g., incorrect card type recorded in Micros vs. actual payment method)
* Investigate and correct posting errors in coordination with the team
* Monitor and follow up on walk-outs (members leaving without settling their bills)
* Identify members and send payment links along with follow-up emails
* Perform two follow-up attempts; if unresolved, escalate to the Membership team for further action.
Midday (Operational Support & Audits):
* Support the F&B operation during peak hours (12:00 PM - 3:00 PM)
* Assist captains and floor managers with closing checks in Micros
* Conduct spot audits to ensure all consumed items are properly recorded in the system
* Ensure compliance with internal controls and operational procedures
Required Qualifications - Key Objective and Key Competencies
* Strengthen financial control within F&B operations
* Reduce revenue loss from posting errors and walk-outs
* Ensure accurate billing and accountability across all outlets
* Accountability and integrity
* Analytical mindset
* Communication and teamwork
* Sense of urgency and problem-solving
Profile & Requirements
* Previous experience in cashiering, finance support, or similar roles (F&B/hospitality experience is a plus)
* Strong attention to detail and organizational skills
* Proactive and hands-on approach
* Comfortable working closely with operational teams
* Basic system knowledge (Micros experience is a plus)
* Portuguese required; English not mandatory
* Open to male or female candidates