Channel and Consumer Proximity Specialist

Descripción del puesto:

The Channel&Consumer Proximity Specialist will ensure demand, testing, change, adoption and ultimately value creation of the Channel&Consumer processes for the ME. She/He will also support the local and legacy applications until their migration to the target Product landscape. She/He will report to the Proximity Lead to share value and adoption metrics - and collaborate with other domains Proximity Specialists to ensure consistency.

RESPONSIBILITIES

- Capturing affiliates needs and specificities on a specific product domain: Conduct interviews and surveys with affiliates to understand their requirements within my specific product domain and arbitrate/challenge their claims and analyze affiliate data and feedback so tailored solutions that address their specific needs and align with the product's offerings can be considered by Product teams
- Incident Management: Act as the liaison between the Business and the incident support team within the ME, provide functional skills to qualify incidents and orient them to the right capability teams

- Performing roll-out and change management actions for global products of their domain scope: Gather insights and user feedback to enhance product functionality and user experience, prepare relevant change plan & activities and perform local change impact assessment and change activities to ease local adoption of global products, support test activities with end users and perform defined required roll-out activities
- Value Realization : Collect & consolidate relevant metrics/insights to report on value delivered from Products at affiliate level
- Good knowledge in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope

- Mastery of adoption and change management methods & tools

- Mastery of testing and deployment methods & tools
Understanding of agile principles & associated ways of working
Collaboration & team spirit

Job Posting End Date:

Target Hire Date:2025-12-01

Target End Date