Customer Renewal Executive (CRE)

Descripción del puesto:

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Overview:

The Customer Renewal Executive (CRE) plays a crucial role in managing assigned customer accounts within the public sector. This position centers on securing on-premise renewals while advocating for innovative cloud migration paths for direct and partner accounts.

Key Responsibilities:

- Develop and implement strategic plans to ensure the renewal of on-premise public sector support agreements.

- Oversee deal negotiations and manage the commercial responsibilities from opportunity identification through to closure for renewals.

- Leverage internal systems to conduct customer research, assess potential risks, and forecast account activity.

- Identify opportunities to transition existing on-premise customers to cloud solutions.

- Collaborate with cross-functional teams to achieve organizational goals.

- Promote and apply the Cloud Extension policy to optimize expenditure towards SAP cloud solutions.

- Participate in additional short-term projects in conjunction with core renewal duties.

- Act as the primary liaison for customers, ensuring customer satisfaction by effectively managing issues and escalations.

Experience & Language Requirements:

- Solid understanding of SAP systems and processes.

- Demonstrated commercial experience, including account management strategies and contract negotiations, is advantageous.

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

- Fluency in English and Spanish is required.

Skills:

- Exceptional communication and interpersonal skills.

- Strong analytical and problem-solving capabilities.

- Ability to collaborate effectively within cross-functional teams.

- A customer-centric approach with a dedicated focus on delivering value.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449912 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 449912

Posted Date: Mar 18, 2026

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Bogota, CO, 110111