Customer Service Rep IV

Descripción del puesto:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

In this role you will serve as a key, cross-functional Customer Service partner, delivering end-to-end support across systems, processes, and stakeholders, and contributing to operational excellence, continuous improvement, and a high-quality customer experience.
Responsibilities may include the following and other duties may be assigned:
* Represents the company to internal and external customers, supporting order processing, shipment tracking, issue resolution, and customer inquiries
* Supports order management, pricing adjustments, credits, returns, and coordination with cross-functional teams
* Approves stock allocations, special pricing, bids, and related commercial adjustments in line with guidelines.
* Supports customer inventory activities using EDI, forecasting, and replenishment tools to ensure service levels
* Contributes to continuous improvement initiatives, KPI tracking, reporting, and team meetings, providing feedback and insights to supervisors and leaders

Required Knowledge and Experience:
* High School diploma required
* Fluency in English (minimum B2 level)
* Requires minimum of 2 years of relevant experience in Customer Service, Logistics, Order Management, and commercial operations
* Strong communication skills, with the ability to interact effectively across different organizational levels
* Analytical skills
* Proficiency in Microsoft Office, with strong Excel skills
* Experience working with medical device distributors is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here