Customer Success Account Manager - Danish / Norwegian

Descripción del puesto:

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

As a Customer Success Account Manager you will be responsible of building and executing shared plans with customers, managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts, and enabling customers to use their benefits effectively. You will provide direction for other members of the Account Team to develop a deep understanding of each customer's business and technical objectives, and you will set priorities for Microsoft to contribute to the customer's success in those areas. You will plan the delivery of services to achieve success criteria for top-priority solutions and workloads, and provide direction and orchestration to oversee and manage the delivery of projects and programs to meet defined success criteria for prioritized customer solutions and workloads. Additionally, you will develop and execute a technical skilling plan to build technical expertise aligned with customer and business priorities.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Relationship Management
* Develops and maintains strong relationships with key customer stakeholders and technical professionals to ensure quality solution delivery.
* Collaborates with account team leaders to orchestrate efforts across internal and external stakeholders.
* Leads business value conversations at customer executive levels, guiding discussions to achieve customer objectives through Microsoft investments.
* Contributes to customer success plans and shared account plans, supporting business transformation programmes and industry-specific objectives.
Technical Relevance
* Aligns Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) with customer needs and priorities.
* Applies broad industry and technical expertise to drive customer success.
Customer Success Leadership
* Leads strategic programme planning, customer-facing reviews, and prioritisation of engagements to deliver agreed customer outcomes.
* Partners with customers to identify growth opportunities, optimise usage, and drive adoption of Microsoft offerings.
Other
* Embody our culture and values

Requerimientos del candidato/a:

Required/Minimum Qualifications
* Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND demonstrated customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
* OR equivalent experience.
* Proficient in one or both of these languages: Norwegian and Danish.

Additional or Preferred Qualifications
* Proven relevant work experience within customer industry.
* Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
* Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
* Project Management Institute (PMI) or equivalent Project Management certification.
* Prosci or equivalent certification.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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