People Experience and Operations Assistant Analyst (Talent Management and Learning)

Descripción del puesto:

General * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement. * Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. * Manage escalation and take ownership for ultimate issue resolution. * Ensure continuous and timely knowledge management platform update. * Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard. TM Activities * Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population. * Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU. * Provide monthly reports for designated stakeholders. * Administer company's Code of conduct & Anti-Bribery trainings for PepsiCo's designated population in assigned markets. Learning Activities * Activate & facilitate training programs' logistics, arrangements & execution in coordination with In-field HR Ops teams. * Gather & analyze Learning programs' attendance & Satisfaction data to be shared with designated stakeholders. * Manage learning provider relationships. * Activate learning awareness campaigns to the target population per wave as per agreement with the BU

Requerimientos del candidato/a:

* 0-2 year of experience in Talent Management and Learning activation. * HR Shared Services process and SLA management * Process management and continuous improvement with a focus on optimization and productivity * Technical / Functional Skills & Knowledge of HR Tools and Interface * Very good English language skills