IT ServiceDesk Agent

Descripción del puesto:

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

* Serve as the first point of contact for technical support via phone, email, and ticketing system.
* Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.
* Log and track support requests, ensuring timely updates and clear communication with clients.
* Support IT equipment setup, configuration, and remote troubleshooting.
* Collaborate with IT teams to enhance service quality and maintain high customer satisfaction

Requerimientos del candidato/a:

* Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years
* Strong knowledge of Windows OS, remote support tools, and help desk software.
* Excellent problem-solving, communication, and organizational skills.
* Customer-focused, able to work independently and in a team.
* Good English skills; German and relevant certifications (e.g. ITIL) are a plus