Client Service Delivery Analyst

Descripción del puesto:

Why (COMPANY NAME)
When you work at (COMPANY NAME), you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer
(COMPANY NAME)'s Marketplace Technology area is committed to powering more than 115 of the world's market infrastructure organizations and market participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions.

As a Client Service Delivery Analyst, you will provide client services and support for the (COMPANY NAME) Market Platforms product and service offerings. You will be part of the globally distributed team that provides 24/5.5 standard and emergency support. This includes handling inquiries from users globally, providing application support, and caring for service delivery.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, HMO for you and your dependents, employee stock purchase plan, retirement plan, and more.

What you will do
* Support clients day-to-day in Software as a Service (SaaS) service
* Help clients with the reported issues and requests, handle incident management
* Assist with coordinating the needs and crafting solutions for clients in collaboration with internal/external teams and vendors
* Represent the client's needs in the prioritization of business and system requirements
* Improve current support model, processes, knowledge base articles

What We Expect
* Bachelor's Degree qualified in Financial Markets/Economics/Business/Finance or related field, or equivalent work experience
* New graduates with related educational background and internship experience will be considered
* A few years of experience in a similar product or service support role - would be considered an advantage
* Good understanding of financial markets and trading concepts
* Ability to efficiently use tools such as JIRA, Confluence, MS Office
* Good understanding of service-level metrics
* Basic knowledge of business design analysis, project management, and agile framework
* Data analysis skills
* Analytical skills
* Excellent verbal and written communication skills in English
* Superb attention to detail and organizational skills
* Critical thinking and natural curiosity (a self-learner)
* Excellent problem-solving skills
* Amenable to work on mid shift

Does It Sound Like You?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at (COMPANY NAME) can take you.

Our work arrangement is hybrid. You will be coming into the office just 2 days per week.

Come as You Are

(COMPANY NAME) is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation