Expert Business Relationship and Complaints - AEW - CDD 6 months

Descripción del puesto:

Company Description

AEW represents the real-estate management platform of Natixis Investment Managers (NIM). NIM is part of BPCE Global Financial Services, Europe's 5th financial Institution and France's 2nd largest banking group in France through its subsidiaries Banque Populaire and Caisse d'Epargne.
AEW is one of the world's largest real estate investment managers with EUR 82.2 billion assets under management in Europe at the end of 2021 and is also present in North America and Asia.
In Europe, over 450 employees successfully implement core, value-added and opportunist investment strategies to serve our clients. AEW operates in promising real estate markets notably in Logistics, Offices, health, residential and retail asset sectors.

As an employer, we offer our employees equal access to job opportunities regardless of gender, race, ethnicity, sexual preference, social status, handicap, and age. We strive to develop a fulfilling and an inclusive working environment as we believe diversity enriches us and fosters collective intelligence.

Job Description

You join the Commercial Relations team as a customer satisfaction and complaint expert

On a daily basis, your missions are:
*
the management of claims
* the organization of complaint committees
* The reporting
* The monitoring of associated and partner relationships
* The follow-up of Commercial Relationship

You work in an international environment, within a community of experts that places excellence, impact and collective action at the heart of everything it undertakes.

#TransformativeFinance
This position is based in Paris with the possibility to work from home.
We place our employees at the center of our attention. Internal mobility, career development and training devices allow you to grow and flourish throughout your journey.
You evolve in a hybrid work environment, inclusive and promoting collaboration.
You also have the opportunity to commit yourself in favor of society and causes that are dear to your heart through our corporate foundation.

About the recruitment process
You will be contacted by one of our recruiters before meeting our business experts (manager, team member or business line). Automatic translation

Required Skills/Qualifications/Experience

About you: If you recognize yourself in the following description, you are made to work with us!
With a higher education degree in law/management, business school, you have successful experience in a regulated sector (banking, insurance, management company), ideally in the same type of position.

You master:
- the field of real estate savings and its legal environment,
- the computer tools: Excel, Word, Outlook, Unicia (if possible).

You have excellent interpersonal skills, a very good ability to listen, you are:
- equipped with good writing qualities (letters, emails...)
- rigorous,
- of a curious nature and with a developed business sense,
- interested in the marketed products/offers.

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