Software Technical Writer (m/f/d) - Hybrid

Descripción del puesto:

About Wolters Kluwer

For 180 years, Wolters Kluwer has stood for supporting and facilitating the work processes of experts and companies with innovative solutions. To realise our vision, we rely on our more than 21,000 colleagues worldwide. We are a technology-orientated international company for specialist information, software and services. Our success is based on thinking smart and listening. By striving for excellence and taking pride in our work, we enable our customers to overcome their most important challenges.
Join Us in Shaping the Future of Safety and Sustainability

At Enablon, our mission is to empower organizations to operate more safely, responsibly, and sustainably through innovative software solutions. We're seeking a Software Technical Writer (m/f/d) who is passionate about turning complex ideas into clear, impactful content that drives understanding and action.

About the role
As part of our Documentation team, you'll:
* play a pivotal role in transforming how we enable both internal and external users
* craft intuitive, high-impact content that leverages AI-enhanced tools and insights to improve clarity, accessibility, and user experience
* collaborate closely with Product Owners, SMEs, and cross-functional teams to research, write, design, and deliver high-quality product documentation

Your work will directly influence how our customers engage with Enablon products and realize their full potential.

Responsibilities
Technical Writer Activities:
* Write, update, review, and publish product documentation (e.g. Online content, guides, Release Notes, Technical documents, etc.) in English, working closely with Enablon colleagues and freelance writers
* Work with stakeholders to identify needs, potential gaps, and improvements
* Gain an understanding of user needs, enabling you to distill complex features into easily digestible and user-friendly formats
* Provide creative ideas for organizing and delivering content to ensure user success and increase Enablon functional adoption
* Monitor content performance metrics and make data-driven recommendations to increase content usage
* Provide direction and support to the documentation team and to other colleagues writing client-facing documentation

Expected outcomes:
* Enablon Clients and Partners better understand how Enablon products can solve their business problems
* Efficient collaboration within a distributed team

About you
Education:
* Bachelor's Degree or equivalent experience
* Excellent level of written and spoken English

Prior experience:
* 2+ years working in a professional environment in a learning/content creation role
* Experience in a software documentation environment would be a plus

Other Knowledge, Skills, Abilities or Certifications:
* Technical Writing qualification or experience would be a plus
* Detail-oriented with proactive organizational skills
* Good communication, initiative, and the ability to work well in a team-based environment
* Interest and desire to ensure the content has the desired impact and outcomes
* Familiarity with generative AI tools (e.g., ChatGPT, Claude, Copilot) for drafting, editing, or brainstorming content
* Interest in learning how AI technologies (e.g., NLP, machine learning, LLMs) impact product functionality and user experience
* Willingness to explore and adopt AI-assisted writing and documentation tools

What we offer
* A permanent contract in a stable, established company with more than 21,000 employees across the world
* Flexible hybrid working possibilities and flexible working hours
* The ability to be part of a close-knit, supportive team, working in a fun environment, who are passionate about Technology and Innovation
* Opportunities to work for a global company with offices everywhere across the world
* Cool, modern offices; Great place to work
* Comprehensive further development with structured onboardings, on-the-job learning, international career options or external training measures e.g. LinkedIn Learning, etc
* Team events/Parties
* We promote your volunteer work with one extra day free for the Volunteer Day
* We offer a referral program with referral bonus

Here you can realise your ideas, learn, develop and grow. We have a lot to offer. Join us and shape the future together with us.

Simply apply now by clicking on the button above.

We welcome everyone - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

Your contact person
Michele Kenmogne
Senior Recruiter - IT Talent Acquisition

Join Wolters Kluwer on Facebook Twitter Linkedin Instagram Indeed Glassdoor

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process