Digital Client Advisor

Descripción del puesto:

Description du poste

TASKS AND RESPONSIBILITIES:

- Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.

- Consistently provide a highly professional approach and outstanding service ; communicate effectively and with empathy via phone, email, social media and/or written correspondence.

- Develop digital client book with the ability to recruit and develop top clients

- Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.

- Ensure that all client communications are handled in line with Dior policies and processes.

- Demonstrate and share brand awareness, story telling and product knowledge when
communicating with clients.

- Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones

- Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience...)

- Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.

- Develop excellent working relationships within the Dior network.

Profil recherché

- Education and experience:
o Bac+2 required from a higher education
o Previous experience in luxury (client service, boutiques, hotels, or concierge)
- Languages
o On top of English, French, German, Arabic, or Italian is mandatory
- Hard Skills:
o Proficient in Microsoft Office
o Salesforce knowledge a plus
- Soft skills & motivation:
o A passion for Christian Dior and our collections
o Strong sales negotiation skills
o Able to multi-task and prioritize competing tasks
o Able to work a varied schedule
o Clear demonstration of a client-first mind-set
o Highly motivated, energetic, and inspirational team player
o Strong knowledge in fashion trends