Training Officer

Descripción del puesto:

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The Role
At Viva.com, we're redefining how teams learn, perform, and evolve.
As a Training Officer you will design and scale next-generation learning ecosystems that go beyond traditional training. You'll blend AI, data, and modern learning design to create tailored at scale, engaging, and performance-driven experiences across Customer Service, Sales, and Operations.
This role is not just about delivering training, it's about shaping how people learn in a digital-first, AI-enabled organization. You'll experiment with new formats, challenge conventional approaches, and directly impact customer experience and business performance.
Key Responsibilities
* Design high-impact, blended learning journeys combining videos, presentations, manuals, e-learning modules;
* Leverage AI-powered tools (adaptive learning, coaching bots, simulations) to create targeted and scalable learning experiences;
* Develop engaging, digital-first content, how-to videos, microlearning content, and AI-assisted knowledge base materials for the Help Center to enhance customer self-service capabilities;
* Facilitate dynamic, workshops, and seminars (virtual & in-person), incorporating interactive and AI-supported methods such as scenario-based simulations and real-time feedback tools;
* Continuously upskill customer service teams through ongoing training programs, leveraging AI analytics to identify skill gaps and recommend targeted interventions;
* Act as a trainer for AI systems (e.g., chatbots), improving accuracy, containment rates, and customer satisfaction; propose data-driven corrective actions through continuous optimization;
* Collaborate with internal teams (Product, CX, Operations, Compliance) to align training content with company strategy, regulatory requirements, and product updates;
* Experiment with new tools, formats, and methodologies to push the boundaries of learning innovation;
* Stay updated on industry trends, AI advancements in learning & development, and customer service best practices to continuously enhance training impact.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.

💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets' achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches

Requerimientos del candidato/a:

* Bachelor's degree in education, Business Administration, or a related field; certifications in Learning & Development or AI in Learning are a plus;
* Experience in modern Learning & Development, ideally in customer-facing or fintech environments;
* Strong understanding of modern learning design (e.g., microlearning, engagement techniques, and performance-driven learning);
* Hands-on experience or strong interest in AI-powered learning tools, automation, or chatbot training;
* Proficiency in AI-enabled tools (e.g., LMS platforms with analytics, chatbot training tools, content automation tools) is highly desirable;
* Familiar in MS Office (Excel, Word, PowerPoint) and digital learning tools;
* A creator mindset-comfortable building content, testing ideas, and iterating quickly;
* Data-driven thinking: ability to connect learning initiatives with measurable performance outcomes;
* Highly developed facilitation and presentation skills, with the ability to adapt content to different audiences (from entry-level agents to experienced professionals);
* Results driven organizational skills with the ability to manage multiple priorities in a fast-paced environment;
* Excellent command of English and Greek; additional European languages are a plus;
* Impactful communication skills (verbal and written)