Credit & Collections Analyst (German & English Speaking)

Descripción del puesto:

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Job CategoryFinance

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce's cash flow. Healthy cash flow is a key efficiency and finance measure that funds our R&D and fuels our global growth.
As our customer base expands across the DACH region (Germany, Austria, Switzerland), we are seeking a bilingual Credit & Collections Analyst. This position will be assigned a specific portfolio of accounts and will be responsible for managing the end-to-end collection process for our German-speaking and international clients.

Responsibilities

* Targeted Collections: Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.
* Bilingual Communication: Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation.
* Dispute Resolution: Resolves billing disputes by collaborating with Sales Operations, regional Sales teams, and other internal departments.
* Portfolio Management: Evaluates account solvency and negotiates payment plans for accounts in financial distress, ensuring all approvals follow the established matrix.
* Policy Compliance: Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams.
* Process Improvement: Participates in regional or global process improvement projects and provides reporting on portfolio health to management.
* Cross-Functional Support: Works closely with credit analysts and provides training to new team members as requested.

Required Skills

* Language Proficiency: Professional fluency in both German and English (written and verbal) is mandatory. You must be comfortable negotiating and resolving complex financial issues in both languages.
* Experience: Minimum of two years of collections experience in a high-growth environment, or an equivalent combination of education and experience.
* Education: Bachelor's degree or equivalent.
* Relationship Management: Strong interpersonal skills to manage diverse customer interactions within the DACH market and internationally.
* Adaptability: Ability to excel in a fast-paced environment, delivering accuracy while managing strict month-end deadlines.
* Technical Savvy: Proficiency in Microsoft Office Suite. Knowledge of the Salesforce platform is a significant plus.
* Operational Excellence: Demonstrated initiative, ability to work independently, and a team-oriented mindset.

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations
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