Researcher II - Web Experience

Descripción del puesto:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

This role is based in Amsterdam

Role Description

We are looking for a Researcher II (core/mid-level) to join our 'Web Core Experience and Platforms' teams.

As a Researcher in this area, you'll closely collaborate with a Senior researcher and with your multidisciplinary product teams to gather insights about the needs of travelers ánd our internal users. The insights will be used to improve the experience that travelers see on the homepage and in other parts of the traveler journey while booking a trip (e.g. a flight, accommodation or a rental car). It will all help us build the future of a personalized 'Connected Trip' experience where multiple parts of travel can be booked directly with Booking.com.
Your work inspires cross-functional teams on current product improvements and informs new products. You will also work with internal users, better understanding our engineers' needs and customer journey, so that we can build better processes to help our end-customers.
You are an experienced communicator. You bring solid experience in research methods across several phases of the product life-cycle. You have excellent knowledge of experimental design and one or more primary research methods (ex. surveys, diary studies and interviews) as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You are comfortable pursuing autonomous and independent activities, along with working with Senior Researchers to develop and grow.

Key Job Responsibilities and Duties

* Provide insights, conduct independent research, collect and analyse behaviour through a variety of qualitative and quantitative methods, and help translate these insights and trends into product improvements.
* Build strong collaboration with and facilitate and influence discussions within multidisciplinary teams, including Product, UX, Marketing, Strategy, Analytics and Engineering, to validate and identify trends and connections across data sources and connect disparate data points across customer insights and other business data.
* Support a user-centered design approach by collaborating closely with your UX and product team and others in the business.
* Be the users' advocate, ensuring their needs are central to design and development decisions.
* Take guidance from Seniors within the business to improve on research quality, and other craft improvements.
* Test out new ways of gathering consumer insights through new research tools or mixing methods.

Role Qualifications and Requirements

* 3+ years' (UX) research delivery in a consultancy, agency or in-house setting
* Masters or PhD in psychology, social sciences, HCI, Statistics, Economics or a related quantitative or qualitative field, or equivalent practical experience.
* Experience with primary and secondary research methods
* Experience with designing and implementing (UX) Research projects with a great degree of autonomy
* Knowledge and practical experience of using a variety of (UX) research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
* Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
* Excellent communication and presentation skills
* Working knowledge of statistical analysis software, such as SPSS, R or JMP

Your qualities:
* Analytical - Investigative, inquisitive, always asking 'why?'
* Collaborative - Able to facilitate effective working among colleagues in various roles.
* Organised - Capable of managing multiple projects simultaneously
* Articulate - Able to convey customer insights persuasively and accurately.
* Principled - Focussed on the right outcome for your users.

About the team
The 'Web Core Experience and Platforms' teams have a mission to create relevant and modern traveler experiences which make every trip easy, seamless and enjoyable. We do this by investing in personalization opportunities, like recommendations, improving our UX and by creating a platform that makes it easier for our internal stakeholders and business units to create personalized experiences for our travelers. The teams also focus on making our product development processes more efficient by using smarter, faster capabilities.
The Research community at Booking consists of ~60 researchers and ~10 Research Operations specialists. There are lots of opportunities to work with, grow and help other researchers grow across Booking.com through regular meetups, a mentorship program and internal research tools.

Benefits & Perks: Global Impact, Personal Relevance
* Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
* A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
* Commuting allowance and bike reimbursement scheme
* Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
* Free access to online learning platforms, development and mentorship programs
* Global Employee Assistance Program, free Headspace membership

DEI: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone."
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Career Development Opportunities
* Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
* Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly
Application Process
* Remote interview with our recruiter
* Remote interview with our hiring manager Nina
* Remote Fit and skills interview with a (Senior) Researcher and a Research manager (including business case)
* Remote Design & Product interview

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position