Desktop Support Analyst

Descripción del puesto:

Work Mode: 100% Onsite
Team: WWIT (World Wide IT)
The Role:
Are you a dedicated problem solver who enjoys helping others navigate technology? Do you take pride in ensuring that IT tools empower people rather than slow them down?
As a Desktop Support Analyst, you will be the primary point of contact for IT at our Budapest office. You'll join our WWIT team, providing high-quality technical support both to our local staff and remotely to our colleagues across the EMEA region. Whether you're troubleshooting a laptop in person or resolving a software issue via a remote session, your goal is to provide seamless, efficient solutions.

The Details:
* This is a core support role focused on Tier 1 and Tier 2 technical assistance. You will balance "boots on the ground" office support with remote regional service.
* Onsite Support: Maintain the health of the Budapest office IT environment-from setting up workstations and meeting rooms to troubleshooting local hardware (laptops, printers, peripherals).
* Remote Support (EMEA): Resolve incoming incidents and service requests for our staff across Europe and the Middle East using modern remote-access tools.
* User Onboarding: Manage the technical onboarding for new hires, ensuring they have the hardware and access they need from Day 1.
* Collaboration: Partner with global IT colleagues to identify recurring issues and improve our standard operating procedures.
* Inventory Management: Help maintain accurate records of our local hardware and software assets.
Your Skill Set:
* Experience: 1-3 years in a technical support role (Help Desk, Service Desk, or Desktop Support).
* Technical Foundation: Solid experience supporting Windows 10/11 and macOS environments.
* Cloud & Collaboration: Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and iOS mobile device support.
* Networking Basics: Ability to troubleshoot common connectivity issues, including Wi-Fi, VPN, and basic office networking.
* Communication: Excellent verbal and written English skills. You can explain technical fixes in a way that is easy for everyone to understand.
* Mindset: A proactive, patient, and solutions-oriented approach. You stay calm under pressure and enjoy interacting with people daily.

You Get:
* Global Exposure: A unique chance to work for a global company while supporting a diverse range of colleagues across EMEA.
* Stable Environment: A full-time, onsite role in a modern Budapest office with a fun, multicultural team.
* Growth: The opportunity to learn from senior global experts and gain exposure to enterprise-level IT management tools.
Local Benefits: Competitive salary, SZÉP card/Cafeteria, and a supportive work culture.
Excited to help us open the world? Apply today!

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com