DNI & Pricing Dispute Coordinator

Descripción del puesto:

Entity: Finance

Job Family Group: Business Support Group

Job Description:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Join our Team and advance your career as a/an
DNI & Pricing Dispute Coordinator

In this role You will:
* First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
* Interact with internal customers in a professional, friendly and efficient manner and to quickly bring up concerns about meeting service levels or deadlines.
* Provide a level of customer service consistent with the set KPI'S, Service Level Agreements and Customer Service function's core values.
* Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
* Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
* Bring up activities that are not actioned by assignees.
* Contribute positively to achieving individual, team and organizational targets.
* Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
* Exhibit strong Great Teammate characteristics, constructive communication and active listening skills at all times.
* Display flexibility and adaptability to work with and assist other teams within the organization.
* Develop and maintain a professional working relationship with internal and external participants.
* Compliance with Company Policies
* Adhering with the tasks outlined in the EMS/QMS Systems of FBT
* Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimizing errors and resultant financial losses.
* Drive invoice amendments, manual or consignment invoices, monitor invoice errors
* Coordinate, communicate and drive the mass invoice correction cases between the relevant backoffice teams and participants. Ensure the timely notifications of the customers about the progress of the mass correction cases, through contacting to the Customer Facing teams.
* Ensure that Delegation of Authority is in place for any correction or manual invoice
* Validate and control relevant invoicing and pricing requests from Company Policies point of view
* Handle customer issues related to invoice and pricing - and invoice/data correction discrepancies
* Manage reporting on a regular and ad hoc bases to minimize the goods issued not invoiced amounts
* Support and drive complicated price / invocie related queries and complaints
* Responsible for the maintenance of pricing and invoicing tools
* Representing in a prepared manner the pricing and invoicing teams on the dispute and billing block related calls and meetings. Gather the actions from the calls/meetings, drive and coordinate the solution.
* Analyze the historical data of the invoice corrections. Build, drive and coordinate preventive actions based on them in order to increase the customer satisfaction.
* Solely responsible for running and analyzing reports such as preventive and Vistex master request reports to decrease the price related discrepancies.
* Manage, drive and coordinate daily invoicing related reporting tasks.
* Based on the finance Goods Issued not Invoiced reports, drive and coordinate the relevant channel related cases.
* Provide process efficiency and quality service based on the relevant SOPs and Job Aids.
* Ensure remarkable cooperation between the relevant teams.

What You will need to be successful:
* Minimum 1-2 years relevant Customer Service knowledge.
* Strong time management and organisation skills
* All candidates will have the following (minimum) abilities:
* Able to meet tight deadlines.
* Able to consistently review and adapt approach and style to meet ever changing requirements.
* Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
* Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
* Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge.ű.
Desirable criteria
* High analytical skills
* Ability to work under time pressure and to prioritize multiple tasks
* Must demonstrate high reasonable level of proficiency in Excel
* Show an intermediate level aptitude for systems applications (SAP and Salesforce)
At bp, we provide the following environment & benefits to you:
* Different bonus opportunities based on performance, wide range of cafeteria elements
* Life & health insurance, medical care package
* Hybrid working arrangement aligned with team arrangements and business needs
* Opportunity to build up long term career path and develop your skills with wide range of learning options
* Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
* Family friendly workplace e.g.: Extended parental leave, Mother-baby room
* Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
* Possibility to join our social communities and networks
* Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.
Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.
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Travel RequirementNo travel is expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is a hybrid of office/remote working

Skills:Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks