Windscreen Administrator

Descripción del puesto:

What you'll be doing: Windscreen Administrator - Operations You will be ensuring the smooth and efficient daily operation of key administrative processes, focusing on managing windscreen claims, with overall responsibility for supplier payments, and providing essential operational support. The successful candidate will be responsible for maintaining organized workflows, resolving issues promptly, and actively contributing to cost-saving initiatives and continuous improvement Windscreen claims Keep the work queues under control daily, working to a targeted number of items in Queue. Prepare and complete weekly report for sending to the client Respond to clients Managing the activity in the windscreen inbox Promptly completing work on spreadsheets send from suppliers/clients Suppliers Overall responsibility for ensuring motor and home suppliers/ customers receive payment. Invoices to be paid within the agreed timescales. Extraordinary queries/invoices are dealt with promptly. Escalate any appropriate issues to the management team. Proactively organise daily work, breaks and handover Operations support Support to the Operations department when requested, additional admin tasks, ad hoc tasks etc. Support to the management team with Ad Hoc tasks as requested. Managing the windscreen inbox Cost effective operation Supporting objectives to reduce leakage levels and overall cost Creating and maintaining a culture of continuous improvement What you'll bring: Essential Criteria ▪ CIP Qualified or, APA plus PDI-04 accredited ▪ Excellent customer service skills ▪ Excellent telephone manner ▪ Excellent written and verbal communication skills ▪ Willingness to take initiative to solve problems ▪ A proven ability to manage conflict and difficult customers ▪ The ability to work under pressure and to customer / client deadlines ▪ Excellent organisational and time management skills ▪ To be a team worker ▪ Flexibility ▪ The ability to get things done / deliver results to agreed customer standards ▪ Keyboard skills ▪ Operational experience Desirable Criteria ▪ Previous experience of working in general / insurance assistance markets ▪ Previous experience of a call centre environment / telephone based work ▪ A good competency level and effective understanding of using standard software packages, including Word and Excel. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)