Technology Delivery Manager

Descripción del puesto:

Company:
Marsh

Description:

Technology Delivery Manager

We are seeking a Technology Delivery Manager to join our team at OWG. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Technology Delivery Manager at OWG, you will work closely with consultant teams and functions to ensure that all technology needs (hardware, software, mobility, servers, applications, contractors…) are captured and will partner with the technology organization to ensure that the needs are executed within agreed timeframe and budget. You will partner with their manager to ensure a consistent and high level of service on projects and infrastructure operations

We will count on you to:
* Point Of Contact for technology requests and technology issues for all OWG Colleagues
* Oversight of Colleague Tech Teams to ensure appropriate life cycle management of technology assets and timely resolution of colleague requests and issues
* Serve as an escalation point of contact for OWG & MMC Tech Teams
* Ensure timely resolution of all escalations including regular timely communication until escalation is remediated
* Assist OWG OCIO in annual budgeting and planning process. Including the monthly oversight of all regional tech hardware purchases
* Oversight in ServiceNow as it pertains to Asset Management, Inventory Management, Change Management, Incident Escalations, Daily Reporting
* Maintain, update and create documentation as it pertains to defined TDM Processes
* Daily, timely communication with the Global Lead Technology Delivery Manager to include status and the escalation of issues
* Oversight of technology delivery of assets as purchased

What you need to have:
* Bachelor's degree in a related field of study, or equivalent experience
* 2 to 4 years of people oversight or guiding teams
* 2 to 4 years of client service experience required
* Strong data analytics capabilities, including proficiency in Microsoft Office Suite, Excel based analytics and other advanced functions
* Working knowledge of technologies - including MS Office 365, Adobe, Mobility, Storage, Email, PCs, Servers and Network Security
* ITIL / ServiceNow experience / knowledge
* Excellent verbal and written communication skills
* Advanced Level of English is a Must

What makes you stand out:
* Excellent planning, organizational and time management skills
* Strong facilitation & leadership skills
* Excellent interpersonal skills, including teamwork, facilitation and negotiation
* Proactive, ambitious self-starter, able to identify and take the lead on initiatives

Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person