P2P Team Leader

Descripción del puesto:

Company Description:

SGS jest światowym liderem w dziedzinie badań, inspekcji i certyfikacji. Działamy w sieci ponad 2700 laboratoriów i biur w 119 krajach, wspieranych przez zespół 99 250 oddanych swojej pracy profesjonalistów. Posiadamy ponad 145 lat doświadczenia w dostarczaniu doskonałych usług - łączymy dokładność i precyzję, które charakteryzują szwajcarskie firmy, by pomagać organizacjom w osiąganiu najwyższych standardów jakości, bezpieczeństwa i zgodności.
Szukasz stabilnego zatrudnienia, elastyczności pracy i realnej ścieżki kariery? Ta oferta jest właśnie dla Ciebie!

Job Description:

Process
* Assure high quality of Travel & Expense service delivery in line with agreed Service Level Agreements, KPIs, internal policies, and compliance requirements.
* Act as the first point of escalation for complex Travel & Expense process issues, including expense claim exceptions, policy deviations, corporate card matters, and urgent employee queries.
* Coordinate and supervise daily Travel & Expense operations to ensure timely and accurate processing of employee expense claims.
* Ensure correct application of global, regional, and local Travel & Expense policies.
* Cooperate with Internal and External Audit by providing required documentation, explanations, and process evidence.
* Perform and supervise Travel & Expense controls, including quality checks, post-payment reviews, policy compliance checks, and exception monitoring.
* Support month-end closing activities related to Travel & Expense, including accruals, open items follow-up, reconciliations, and reporting where applicable.
* Identify, propose, and implement improvements within the Travel & Expense process, including standardization, automation, and simplification initiatives.
* Support implementation of changes related to Travel & Expense systems, corporate card programs, process migrations, and policy updates.
Coordination
* Coordinate completion of all Travel & Expense activities within the assigned scope.
* Delegate tasks and distribute workload across the team based on priorities, deadlines, complexity, and available capacity.
* Supervise the team in day-to-day operations and ensure proper prioritization of urgent, sensitive, or high-risk cases.
* Monitor team performance and service delivery against agreed KPIs and operational targets.
* Communicate deadlines, priorities, operational changes, and management decisions to the team.
* Resolve or escalate process issues, system limitations, stakeholder concerns, or compliance risks.
* Build and maintain effective working relationships with countries, affiliates, local finance teams, HR, Payroll, Tax, AP, Procurement, and other relevant stakeholders.
Communication
* Act as the main operational point of contact for affiliates and stakeholders regarding Travel & Expense process matters.
* Report operational performance, risks, escalations, and improvement initiatives to the P2P Manager.
* Provide clear guidance to the team based on management decisions, policy changes, audit findings, or stakeholder requirements.
* Ensure timely and professional communication with employees, managers, affiliates, and internal business partners.
* Support communication related to policy changes, process updates, system enhancements, and Travel & Expense governance requirements.
Motivation
* Motivate team members and support a positive, collaborative, and accountable team environment.
* Listen to team members' feedback and resolve or escalate issues where required.
* Promote ownership, service mindset, continuous improvement, and knowledge sharing within the team.
* Support development of team members through coaching, guidance, regular feedback, and involvement in improvement initiatives.
* Suggest and organize team-building activities where appropriate.
* Act as a role model for professional behavior, compliance, customer focus, and SGS values.

Qualifications:

* Bachelor's Degree (preferably in Accounting or Finance)
* English proficiency at B2-C1 level
* Deadline orientation and accuracy
* Team player
* Good organizational skills
* Able to communicate information effectively
* Be able to motivate team
* Natural leadership skills
* P2P Process knowledge

Additional Information:

Check out what we have prepared for you:
* Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 - 16:00/17:00), in a rapidly growing SSC company
* Fast and secure remote recruitment process with the possibility of signing a preliminary agreement to secure your future employment.
* Full onboarding tailored to your individual pace and ongoing support from a Team Leader.
* Hybrid work model
* Support in developing your individual career path.
* Comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for Medicover Sport card, language course subsidies, additional leave for volunteering, and reimbursement for eyewear.
* Training platform and a range of specialized internal and external training sessions led by qualified experts.
* Employee Referral Program with bonuses for recommending new talent.
* Opportunities to actively participate in various charitable initiatives supporting local communities and organizations.
* Semi-annual bonus based on performance.
* Office location in the immediate vicinity of the "3 Stawy" Shopping Center, with easy access from the center of Katowice.
* Dedicated parking for employees.
Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.
Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:
Procedura zgłoszeń wewnętrznych | SGS Poland