Junior Customer Service Specialist with Spanish

Descripción del puesto:

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We're looking for a Junior Customer Service Specialist with Spanish to support our CS team. This is your chance to become part of a growing, international team and make a real impact in delivering outstanding customer experiences.

About the job:
As a Junior Customer Service Specialist, you will play a key role in delivering the exceptional experience our customers expect from Swarovski. Your responsibilities include, but are not limited to:
* Delivering high-quality, consistent customer support by guiding customers through product selections, promotions, order details, and brand information with clarity and care
* Responding to chat, email, and phone inquiries within established KPIs, ensuring timely, accurate, and professional communication
* Resolving customer queries and complaints by actively listening, identifying root causes, selecting appropriate solutions, and ensuring complete resolution and customer satisfaction
* Maintaining impeccable data accuracy across all systems to support smooth operations and a flawless customer experience
* Handling sensitive information responsibly, including payment and personal data, in full compliance with local regulations such as GDPR
* Contributing to continuous improvement by sharing ideas, supporting standardization efforts, and helping drive efficiency and quality enhancements across the team

About you
We are looking for a unique and amazing talent, who brings along the following:
* Demonstrates strong customer focus through attentive listening and warm, professional communication across chat, email, and phone
* Fluent in Spanish and English, with additional languages (Italian or Portuguese) considered a strong advantage.
* Works responsibly and proactively, consistently meeting deadlines and resolving issues thoroughly.
* Represents Swarovski with elegance, courtesy, and confidence, values premium service and accuracy
* Detail-oriented, eager to learn, open to feedback, and effective in team collaboration.
* Acts in a calm and composed manner, even when handling challenging situations.

What we offer
You can expect a range of benefits, including:
* Learning and career development programs to help you grow
* Hybrid and flexible work options to support your work-life balance
* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
* Paid volunteering leave to support causes that matter to you
* Exclusive employee discounts on Swarovski products
* Private medical coverage
* Life insurance
* MyBenefit program
* Employee social fund

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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