Sales Engagement Specialist, Sales Operations

Descripción del puesto:

About Us:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

Our People:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile:

The role of the Partner Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal stakeholders, the Partner Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will get exposure to larger solution opportunities and introduce Proposition Sales. This team is responsible for our Partner Accounts whose solutions or services are powered or enabled in some way by LSEG's Data & Analytics feeds.

Role Summary:
We are building a brand-new Sales Engagement Operations team to accelerate adoption, optimization, and day-to-day support of Salesloft across the organization. As a Sales Engagement Specialist, you will play a key role in enabling our sellers, optimizing workflows, and ensuring our Salesloft program runs efficiently.
You will work closely with the Sales Engagement Platform Manager to implement the tactical operational work that powers our sales engagement strategy. While leadership will continue driving strategic planning, innovation, and roadmap development, you will focus on hands-on support, training, configuration, and program coordination that keeps our Salesloft ecosystem balanced and effective.
This is an ideal role for someone who understands SaaS sales motions, enjoys working directly with sales teams, has deep technical and analytical curiosity, and wants to grow into a Revenue Operations career path - or someone looking to transition from a sales role into an operations path.

What You'll Be Doing:
User Support & Enablement (40%)
* Conduct 1:1 sessions with users who need help using Salesloft or solving specific issues
* Lead recurring group training sessions, live workshops, new hire onboarding, and Q&A office hours
* Maintain and update training materials, documentation, videos, and guides
* Partner with managers to identify user skill gaps and propose targeted enablement
Platform Administration & Operations (25%)
* Support user setup, permissions, role assignments, and ongoing user hygiene
* Assist in building and maintaining cadences, templates, snippets, automation rules, and team assets
* Monitor system health, usage, performance, and adoption metrics
* Maintain alignment between Salesloft and Salesforce workflows
Reporting, Analytics & Insights (20%)
* Build and maintain Salesforce and Salesloft reports and dashboards
* Analyze engagement data and performance trends
* Prepare recurring and ad-hoc insights to support leadership and drive decision making
* Track project progress including cadence library builds, usage compliance, and operational improvements
Project Coordination & Process Improvements (15%)
* Facilitate roadmap execution and project tracking for sales engagement initiatives
* Document processes, optimize workflows, and improve efficiency of team operations
* Coordinate with multi-functional partners (RevOps, Sales, Marketing, Enablement, IT)

What You'll Bring:
* Proven understanding of sales processes, customer journey stages, and SaaS sales motions
* Experience working with a CRM, ideally Salesforce
* Ability to build and analyze reports/dashboards, including intermediate Excel/Sheets skills
* Experience training users delivering sessions, guiding adoption, or supporting tools
* Superb interpersonal skills and a customer-first attitude
* Comfortable handling multiple priorities and leading work in a project-oriented environment

Preferred Qualifications
* Experience using Salesloft, Outreach, or similar Sales Engagement Platforms
* Salesforce reporting experience (Filters, dashboards, report formulas, joins, etc.)
* Familiarity with sales benchmarks, pipeline stages, and outbound/inbound sales workflows
* Exposure to RevOps, Sales Enablement, or Sales Operations
* Experience with workflow documentation or onboarding programs
* Project management experience (formal or informal)
* Direct experience as a seller is a strong plus (helps bring user insight and workflow understanding)

Certifications
* Will be encouraged to acquire Salesloft Certification within the first 90 days
* Salesforce Trailhead modules or certifications are a plus

Success Criteria (First 6 Months)
* Achieve full Salesloft certification
* Confidently lead user trainings and Q&A sessions independently
* Build/maintain at least one key insights dashboard
* Demonstrate ability to handle user requests autonomously
* Show growing ownership of cadence library maintenance and platform operations

Career Stage:Senior Associate

Compensation Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł102,000 - zł153,000. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan ("bonus plan"). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice