Workflow & IT Specialist

Descripción del puesto:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Workflow & IT Specialist (based in Lisbon)
Roche Diagnostics, Portugal

As an Engineer at Roche, you'll be working on challenges that have an impact on millions of people. We have a wide range of departments where engineering expertise is business critical. From developing new kinds of devices, maintaining our diagnostics machines in the field, setting up and keeping our production facilities running, to ensuring that our infrastructure enables all colleagues at Roche to pursue our common goal: to improve the lives of patients.

The Opportunity

Reporting to the Workflow & IT Area Manager in Portugal, the Workflow & IT Specialist will be responsible for the installation and maintenance of pre-analytical systems and IT systems marketed by Roche according to customer and business requirements and needs, ensuring a high level of excellence in the service provided by Roche, actively collaborating in the evolution of the business and enabling the best user experience for our customers within microbiology, pathology and clinical chemistry laboratories in Portugal.

Main responsibilities:
* Conduct implementation projects using appropriate and efficient methodologies. Maintain broad knowledge to effectively diagnose, solve and implement IT & Workflow solutions to support laboratory effectiveness and efficiency
* Provide education, training and technical expertise on portfolio with demonstrations and configuration of IT products. Prepare, install and configure the systems according to customer requirements and needs.
* Execute preventive maintenance, modifications and corrective actions of IT systems. Provide on-site as well as phone support to customers regarding our IT solutions.
* Define and order interfaces between our instruments or Information Solutions and 3rd party host systems. Advise on systems process optimisation and liaise with customers IT functions regarding IT policies, security standards, and other requirements that might impact the use of our solutions
* Gather and analyse information to effectively support customers in their daily operations. Analyse root causes of failures in the IT & Workflow solutions
* Identify critical customer situations and report them internally. Report quality and operational issues of systems and/or products to Roche support centers and initiate necessary actions.

Who you are

You're looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered the final definition of who you are, but the starting point. You are willing to work in an intercultural environment, support your colleagues but also learn from them.
* University Degree in Information Technology required (or similar area).
* You have a solid understanding and knowledge about IT infrastructure and network communications. Ideally you have experience in working with IVD/IVDR products or in a hospital environment and troubleshooting complex integrated IT solutions (highly appreciated)
* With a Service mindset focused on creating value and delivering results according to business and customer needs, you are curious and inquisitive, and have excellent analytical, problem analysis and decision-making skills.
* Organised and a skilled problem-solver with a strong sense of urgency, you like to solve problems by yourself or with a team, adapting to the circumstances.
* With effective planning, prioritisation and time management skills, you are able to plan and perform detailed work, following guidelines but also find new ways and solutions.
* You are collaborative and demonstrate ability and willingness to create trustful relations with customers and colleagues.
* You possess good communication skills in both Portuguese and English (written and verbal) and interpersonal skills with ability to communicate at all levels

The next step is yours! Apply by February 8th, 2026.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer