QA Engineer CUSS

Descripción del puesto:

Job TitleQA Engineer CUSS
Job Description Summary

Amadeus' CUSS platform for kiosks and Auto Bagdrops is an established product with strong ambitions to grow further. As our kiosks and Auto Bagdrops continue to be deployed across more airports globally, the number of Airline Applications that must run reliably and seamlessly on the CUSS platform keeps increasing. Ensuring that these applications operate correctly across our hardware devices, platform services, and interacting systems is essential to delivering a consistent, high-quality experience for our airline and airport partners (we have currently certified ~120 Airline Applications on our CUSS platform).
The purpose of this role is to own and execute the end-to-end Quality Assurance process for Airline Applications installed on the CUSS platform. This includes performing hands-on testing on physical kiosk hardware, validating interactions between Airline Applications, CUSS platform components, peripherals (printers, scanners, payment devices, biometrics, etc.), and backend services.
A key part of the role is the ability to read, interpret, and analyze system and application logs to support defect identification, troubleshooting, and validation. The Technical QA will work closely with developers and technical teams to reproduce issues, investigate root causes, confirm fixes, and ensure the stability and reliability of the platform.
The role also contributes to improving and evolving the certification process, supporting test automation where applicable, expanding test coverage, and continuously refining how Airline Applications are validated across both hardware and software layers within the CUSS ecosystem.

In this role you will:

Technical Knowledge:

* Execute end-to-end testing of Airline Applications on the CUSS platform, including validation across kiosk hardware, platform components, peripherals (printers, scanners, payment devices, biometrics), and backend services.
* Analyze and interpret system, platform, and application logs to identify defects, support troubleshooting, validate fixes, and assist development teams in root cause analysis.
* Document test scenarios, test results, defects, and investigation findings to support airline partners, engineering teams, and implementation/support groups.
* Collaborate closely with developers, product engineers, and airline technical teams to investigate issues, validate integrations, and ensure seamless application certification.
* Participate in improving and maintaining the Airline Application certification process, including contributing to test automation, refining test coverage, and ensuring consistency of testing across hardware and software layers.
* Support smooth transitions to BAU operations by ensuring continuity of testing practices, verification of enhancements, and clear documentation of processes and results.

Business Knowledge:

* Maintain a strong understanding of Self-Service and CUSS business processes, including how kiosk and Auto Bagdrop workflows interact with airline systems, airport operations, and wider Amadeus platform services.
* Provide informed guidance to airline and internal teams on testing considerations, expected platform behaviors, known limitations, and potential improvement opportunities related to application integration and certification.
* Understand the relationship between the certification process and airline operational needs, enabling effective prioritization of issues, clear communication, and alignment of testing outcomes with business expectations.
* Stay up to date with industry standards, CUSS specifications, product evolution, and emerging technologies affecting airline self-service and passenger processing.
* Represent QA perspectives in discussions with business stakeholders, working groups, and cross-functional teams, helping influence quality expectations and platform best practices.
* Continuously expand knowledge of new business areas, especially those impacting application behavior on kiosks, hardware usage patterns, and end-to-end passenger self-service workflows.

Procedural Knowledge:

* Ensure deliverables meet the required Amadeus quality standards.
* Effectively apply the required procedures and methodologies.
* High level understanding of airline customer check in and departure control processes.

Working with others:

* Work cooperatively to achieve team goals, making constructive suggestions to improve efficiency and effectiveness.
* Build stable and cooperative working relationships with others outside the immediate area of work, including local / remote support teams, business analysts, project managers and senior management.

Skills Development
* Develop ability to identify, document and solve complex problems.
* Demonstrate competence in own area, completing own role independently and with minimal supervision/ guidance.
* Continued development of technical capability.

What we can offer you:
* 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
* 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.