Eats Coordinator - Grocery & Retail - English speaker

Descripción del puesto:

Eats Coordinator - Grocery & Retail - English speaker

Community Operations
in Lisbon, Portugal
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About the Role
Key Role - Grocery & Retail
* Support Grocery & Retail Vertical leads Projects across EMEA Delivery (COE & BPO)
* EMEA C360 Coordination/Ad hoc Audits as related to GR - Ensuring Market Specific C360's are triaged as potential EMEA roll outs
Responsibilities:
Work directly with project owners: Work with the project team to ascertain the research required across assigned vertical markets, utilising a variety of sources, including market reports and dashboards, any available competitor analysis, and customer feedback through CSAT or other methods.
Shadowing and Observation: Conduct shadowing and observation of interactions at BPO or COE level to ensure understanding and gain firsthand insights of behaviors, needs, and pain points.
Deep Dives into Critical Experiences:
* Poor Customer/User Experiences
* Process Failures and Inefficiencies
* After product launches to identify potential experience challenges
Strategic Knowledge Sharing for Productivity and Clarity:
* Improving Productivity: Finding and sharing best practices, analytical insights, and operational efficiencies across relevant teams. This includes creating resources, running workshops, or establishing communication channels that actively help drive productivity.
* Clearing Up Process Confusion: Identifying where gaps in logic are causing inefficiencies in actioning tickets and assisting customers, and sharing resources or training material that can help teams close these gaps
Targeted Refresher Training Initiatives:
* Collaboration with BPO and/or AM Groups: Deliver refresher training sessions for both our BPO TL and AM groups. These sessions would tackle identified knowledge gaps, reinforce critical procedures, and introduce updates to make sure everyone's got the latest info and skills.
Proactive Process Insight Generation: Proactively analyse operational data to spot emerging trends, potential risks, and opportunities for process optimisation.
Effective Stakeholder Management and Communication:
* Sharing Info and Updates with the EMEA Ops/CommOps Group: Keeping key stakeholders within the EMEA Ops and CommOps group in the loop. This includes regular updates on projects, sharing critical insights, and helping with collaborative decision-making.
Basic Qualifications
* Some work experience with systems, data processing, or analysis using spreadsheets
* Some experience in customer related field
* Strong communication and problem-solving skill
Preferred Qualifications
* Ability to use dashboards and tools to surface actionable insights to deliver impactful changes. Some work experience with systems, data processing, or analysis using Google Sheets.
* Experience with SQL and data analysis skills are highly desirable but not mandatory.
* Proactive mindset to identify opportunities for process optimisation and contribute ideas for innovation or technology adoption.
* Time and task management to ensure timely delivery and prioritisation of commitments
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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