F&B Attendant

Descripción del puesto:

Your day to day
Restaurant
*Follow voco® F&B service sequences and standard operating procedures.
*Wear uniform correctly and maintain voco® grooming standards.
*Attend daily briefings, trainings, and performance reviews.
*Communicate effectively with kitchen and service teams.
*Have thorough knowledge of all F&B standard operating procedures, service quality, product presentation, and offerings.
*Uphold the restaurant's image by maintaining high standards of guest service and act as a brand ambassador for voco®.
*Acknowledge and warmly welcome returning and regular guests.
*Engage guests with friendly, personalized conversation.
*Offer a buffet orientation or present menus confidently and explain dishes clearly.
*Take accurate orders, noting preferences and dietary requirements.
*Promote menu items and enhance sales through suggestive selling techniques.
*Serve food and beverages with attention to timing, presentation, and quality.
*Check back naturally to ensure satisfaction.
*Resolve service issues proactively or escalate following IHG problem-resolution steps.
*Complete mise-en-place and station setup before service.
*Support buffet service, replenishment, and guest flow.
*Maintain table settings and cleanliness to standards.
*Operate POS systems accurately.
*Clean and polish assigned silverware, cutlery, glassware, and chinaware. Ensure all equipment is in proper working condition and used correctly.
*Be fully knowledgeable about all hotel facilities, services, and current offerings.
*Handle flagged reservations and special requests appropriately
*Stay updated on guest arrivals, preferences, dietary needs, and departure schedules
*Answer guest inquiries regarding hotel amenities and nearby attractions.
*Always maintain confidentiality of guest information.
*Assist guests with any issues related to their stay, ensuring a positive experience.
Room Service
*Set up trays and trolleys according to service standards.
*Answer room service phone calls promptly-within three (3) rings.
*Provide warm and courteous service over the phone, taking food and beverage orders using effective sales techniques.
*Deliver orders promptly to guest rooms, ensuring quality, accuracy, and a personalized touch.
*Clear trays and trolleys from guest rooms and floor corridors efficiently.
*Prepare and place complimentary fruit baskets in guest rooms as required.
*Have thorough knowledge of the room service menu.
*Complete and maintain a summary sheet for each shift.
*Log complaints, delays, and guest suggestions in the room service logbook.
*Process doorknob breakfast or meal orders by creating appropriate KOTs/Checks.
*Maintain the highest standard of courtesy and warmth when speaking with guests.
C&E
*Follow banquet event orders (BEO's) accurately.
*Perform setup and breakdown of banquet events.
*Be familiar with different set-up styles.
*Be familiar with different service styles; coffee breaks, buffets, plated meals, cocktail reception.
*Prepare mis-en-place and event setup.
*Maintain cleanliness and organization of event areas.
*Execute outdoors catering (ODC) events.
FINANCIAL RETURN
*Maintain cash float & reconcile daily
*Assure accountability for cash float issued.
RESPONSIBLE BUSINESS
*Comply with and ensure adherence to all the hotel's policies and procedures
*Adhere to IHG food safety, HACCP, and local regulatory standards.
*Follow safe food handling, allergen management, and cleaning procedures.
*Maintain personal hygiene and grooming at all times.
*Attend all scheduled meetings
*Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
*Report hazards or maintenance issues immediately.
*Coordination with the following:
*Front Office for arrival, departure, VIP information, group information house count.
*Housekeeping for fresh linen, uniforms, flowers and cleanliness
*Kitchen personnel for placing and pick up of guest food order.
*Stewarding for supplies of silverware
*Bars for beverage requisition
*Stores for material requisition
PEOPLE
*Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to POS, audit and cash balance reporting.
*Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the food and beverage department.
GENERAL
*Report for duty punctually in accordance with the weekly schedule.
*Communicate clearly and effectively with all departments to ensure seamless operations
*Attend all required meetings, training sessions, and briefings as scheduled..
*Proactively identify opportunities to enhance service delivery and improve product offerings to exceed guest expectations.
*Follow safe work practices at all times and promptly report any Occupational Health and Safety concerns to the direct manager or HR Manager.
*Ensure the presentation, quality, and portioning of food and beverages consistently meet hotel standards.
*Provide comprehensive administrative support, including managing reservations, handling special orders, and processing banquet booking requests daily-including during holidays and special events.
*Ensure all client requests are handled promptly and in line with service standards
*Maintain a professional, clean, and organized work environment at all times.
*Support guest satisfaction efforts by responding to feedback and continuously improving service
*Maintain accuracy in all tasks, including cash handling and financial transactions
*Demonstrate a high standard of personal presentation and a strong commitment to the company's core values.
PERSONAL ATTRIBUTES
Education
*Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable
Qualifications & Experience
*Prior experience in a luxury hotel or upscale restaurant preferred.
*Food Safety & Hygiene certification desirable.
*Good command of English; additional languages are an advantage.
Physical & Work Requirements
*Ability to stand and walk for extended periods.
*Lift and carry service equipment safely.
*Willingness to work shifts, weekends, and public holidays.
Skills & Competencies
*Strong guest engagement and communication skills.
*Knowledge of food, non-alcoholic beverages, and mocktails.
*Ability to anticipate guest needs.
*Teamwork and adaptability.
*Competent Word, Excel, Cashiering, operate POS system and hotel PMS
Personal Attributes
*'Can do' attitude and a high level of energy
*Self-motivated and able to manage with strong initiative
*Professionally groomed
*Adaptable to change
*Salesmanship
*Socially confident
Performance Measures
*Guest satisfaction scores (Medallia / Guest Love).
*Brand audit and QA compliance.
*Service consistency and teamwork.
*Adherence to SOPs and grooming standards

Requerimientos del candidato/a:

Your day to day
Restaurant
*Follow voco® F&B service sequences and standard operating procedures.
*Wear uniform correctly and maintain voco® grooming standards.
*Attend daily briefings, trainings, and performance reviews.
*Communicate effectively with kitchen and service teams.
*Have thorough knowledge of all F&B standard operating procedures, service quality, product presentation, and offerings.
*Uphold the restaurant's image by maintaining high standards of guest service and act as a brand ambassador for voco®.
*Acknowledge and warmly welcome returning and regular guests.
*Engage guests with friendly, personalized conversation.
*Offer a buffet orientation or present menus confidently and explain dishes clearly.
*Take accurate orders, noting preferences and dietary requirements.
*Promote menu items and enhance sales through suggestive selling techniques.
*Serve food and beverages with attention to timing, presentation, and quality.
*Check back naturally to ensure satisfaction.
*Resolve service issues proactively or escalate following IHG problem-resolution steps.
*Complete mise-en-place and station setup before service.
*Support buffet service, replenishment, and guest flow.
*Maintain table settings and cleanliness to standards.
*Operate POS systems accurately.
*Clean and polish assigned silverware, cutlery, glassware, and chinaware. Ensure all equipment is in proper working condition and used correctly.
*Be fully knowledgeable about all hotel facilities, services, and current offerings.
*Handle flagged reservations and special requests appropriately
*Stay updated on guest arrivals, preferences, dietary needs, and departure schedules
*Answer guest inquiries regarding hotel amenities and nearby attractions.
*Always maintain confidentiality of guest information.
*Assist guests with any issues related to their stay, ensuring a positive experience.
Room Service
*Set up trays and trolleys according to service standards.
*Answer room service phone calls promptly-within three (3) rings.
*Provide warm and courteous service over the phone, taking food and beverage orders using effective sales techniques.
*Deliver orders promptly to guest rooms, ensuring quality, accuracy, and a personalized touch.
*Clear trays and trolleys from guest rooms and floor corridors efficiently.
*Prepare and place complimentary fruit baskets in guest rooms as required.
*Have thorough knowledge of the room service menu.
*Complete and maintain a summary sheet for each shift.
*Log complaints, delays, and guest suggestions in the room service logbook.
*Process doorknob breakfast or meal orders by creating appropriate KOTs/Checks.
*Maintain the highest standard of courtesy and warmth when speaking with guests.
C&E
*Follow banquet event orders (BEO's) accurately.
*Perform setup and breakdown of banquet events.
*Be familiar with different set-up styles.
*Be familiar with different service styles; coffee breaks, buffets, plated meals, cocktail reception.
*Prepare mis-en-place and event setup.
*Maintain cleanliness and organization of event areas.
*Execute outdoors catering (ODC) events.
FINANCIAL RETURN
*Maintain cash float & reconcile daily
*Assure accountability for cash float issued.
RESPONSIBLE BUSINESS
*Comply with and ensure adherence to all the hotel's policies and procedures
*Adhere to IHG food safety, HACCP, and local regulatory standards.
*Follow safe food handling, allergen management, and cleaning procedures.
*Maintain personal hygiene and grooming at all times.
*Attend all scheduled meetings
*Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
*Report hazards or maintenance issues immediately.
*Coordination with the following:
*Front Office for arrival, departure, VIP information, group information house count.
*Housekeeping for fresh linen, uniforms, flowers and cleanliness
*Kitchen personnel for placing and pick up of guest food order.
*Stewarding for supplies of silverware
*Bars for beverage requisition
*Stores for material requisition
PEOPLE
*Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to POS, audit and cash balance reporting.
*Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the food and beverage department.
GENERAL
*Report for duty punctually in accordance with the weekly schedule.
*Communicate clearly and effectively with all departments to ensure seamless operations
*Attend all required meetings, training sessions, and briefings as scheduled..
*Proactively identify opportunities to enhance service delivery and improve product offerings to exceed guest expectations.
*Follow safe work practices at all times and promptly report any Occupational Health and Safety concerns to the direct manager or HR Manager.
*Ensure the presentation, quality, and portioning of food and beverages consistently meet hotel standards.
*Provide comprehensive administrative support, including managing reservations, handling special orders, and processing banquet booking requests daily-including during holidays and special events.
*Ensure all client requests are handled promptly and in line with service standards
*Maintain a professional, clean, and organized work environment at all times.
*Support guest satisfaction efforts by responding to feedback and continuously improving service
*Maintain accuracy in all tasks, including cash handling and financial transactions
*Demonstrate a high standard of personal presentation and a strong commitment to the company's core values.
PERSONAL ATTRIBUTES
Education
*Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable
Qualifications & Experience
*Prior experience in a luxury hotel or upscale restaurant preferred.
*Food Safety & Hygiene certification desirable.
*Good command of English; additional languages are an advantage.
Physical & Work Requirements
*Ability to stand and walk for extended periods.
*Lift and carry service equipment safely.
*Willingness to work shifts, weekends, and public holidays.
Skills & Competencies
*Strong guest engagement and communication skills.
*Knowledge of food, non-alcoholic beverages, and mocktails.
*Ability to anticipate guest needs.
*Teamwork and adaptability.
*Competent Word, Excel, Cashiering, operate POS system and hotel PMS
Personal Attributes
*'Can do' attitude and a high level of energy
*Self-motivated and able to manage with strong initiative
*Professionally groomed
*Adaptable to change
*Salesmanship
*Socially confident
Performance Measures
*Guest satisfaction scores (Medallia / Guest Love).
*Brand audit and QA compliance.
*Service consistency and teamwork.
*Adherence to SOPs and grooming standards